Raj The web service call Thomas mentions does not use the mid-tier. You would use a set field filter with the data source WEB SERVICE. Load the WDSL for the destination and map fields accordingly. The call is asynchronous so you will need to map a field to receive the response from the destination. Typically I will do a push field from the main form (e.g. Incident) to a staging form and then have the web services filter execute from the staging form. This is to isolate transactions. In my experience if you save an Incident and the web service call on the Incident fails, the save on the Incident rolls back (e.g. can’t save). If you put the web service on the staging form and the web service call fails it only rolls back to the staging form. The user is still able to save the Incident.
Hope this helps Mark From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Raj Sent: Friday, February 12, 2016 3:57 PM To: [email protected] Subject: Re: Ways to send an event/message to an external system ** We do not have mid-tier, is Web Service Integration still possible ? On Thursday, February 11, 2016 at 5:06:44 PM UTC-8, Thomas Miskiewicz wrote: ** Hi Raj, the easiest option would be a web service call. Thomas On Friday, February 12, 2016, Raj <[email protected]<javascript:>> wrote: ** Dear friends, I was wondering if there is way to send/push an event/message from Remedy Server to mechanism from Remedy to an external system. For e.g.,.to a message queue like Active MQ. Could it be accomplished with an alert or service action or web service, etc. Could you please share some possibilities. We are on ARS v8.1(no ITSM). Please advise. Thanks, Raj _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ________________________________ This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
