Yep... My thoughts also. I just got off the phone with BMC and they do have 1 other customer on an 8.x mid tier experiencing a similar issue (Company name this time is the trigger...also starts with "U".).
On Wed, Feb 17, 2016 at 12:27 PM, LJ LongWing <lj.longw...@gmail.com> wrote: > ** > LOL....Warren, I'm sorry...but this obviously has something to do with the > Mid-Tier trying to 'escape' a group name starting with U thinking that it's > a unicode 'code' (http://unicode-table.com/en/)...no clue why that's > happening of course, but BMC will be the only ones able to fix this > particular problem..... > > On Wed, Feb 17, 2016 at 10:14 AM, Warren R. Baltimore II < > warrenbaltim...@gmail.com> wrote: > >> ** >> Oh, and this behavior happens regardless of the report type...could be >> Web or AR System (we don't use the Crystal reports). >> >> On Wed, Feb 17, 2016 at 12:12 PM, Warren R. Baltimore II < >> warrenbaltim...@gmail.com> wrote: >> >>> We recently installed a hotfix on the midtier to resolve a number of >>> issues. In the process though, it seems to have created havoc with some of >>> our reporting. >>> >>> Specifics first! >>> ARS 9.0.01/ITSM 9.0.01 >>> Mid tier hotfix 9.0.01 201512181241 >>> >>> Windows 2008 r2 servers (3 app servers and 3 mid tier) >>> Apache Tomcat 7.0.62 >>> Java V 8u66 >>> >>> We have a group called "UFMS". >>> >>> They have a report that is designed to bring back open tickets for that >>> group. >>> >>> When you run the report from the report console where assigned group is >>> "UFMS", we receive the following error: >>> >>> HTTP Status 500 - Unable to parse unicode value: fms\ >>> ------------------------------ >>> >>> *type* Exception report >>> >>> *message* *Unable to parse unicode value: fms\* >>> >>> *description* *The server encountered an internal error that prevented >>> it from fulfilling this request.* >>> >>> *exception* >>> >>> org.apache.commons.lang.exception.NestableRuntimeException: Unable to parse >>> unicode value: fms\ >>> >>> org.apache.commons.lang.StringEscapeUtils.unescapeJava(StringEscapeUtils.java:337) >>> >>> org.apache.commons.lang.StringEscapeUtils.unescapeJava(StringEscapeUtils.java:287) >>> com.remedy.arsys.support.Validator.URLParamHasXSSTag(Validator.java:219) >>> >>> com.remedy.arsys.stubs.AuthenticationHelperServlet.setupEnv(AuthenticationHelperServlet.java:143) >>> >>> com.remedy.arsys.stubs.AuthenticationHelperServlet.doRequest(AuthenticationHelperServlet.java:78) >>> >>> com.remedy.arsys.stubs.GoatHttpServlet.postInternal(GoatHttpServlet.java:98) >>> com.remedy.arsys.stubs.GoatHttpServlet.doPost(GoatHttpServlet.java:62) >>> javax.servlet.http.HttpServlet.service(HttpServlet.java:650) >>> javax.servlet.http.HttpServlet.service(HttpServlet.java:731) >>> org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52) >>> com.remedy.arsys.stubs.ReportServlet.doRequest(ReportServlet.java:80) >>> >>> com.remedy.arsys.stubs.GoatHttpServlet.postInternal(GoatHttpServlet.java:98) >>> com.remedy.arsys.stubs.GoatHttpServlet.doPost(GoatHttpServlet.java:62) >>> javax.servlet.http.HttpServlet.service(HttpServlet.java:650) >>> javax.servlet.http.HttpServlet.service(HttpServlet.java:731) >>> org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52) >>> com.remedy.arsys.stubs.TenancyFilter.doFilter(TenancyFilter.java:49) >>> >>> *root cause* >>> >>> java.lang.NumberFormatException: For input string: "fms\" >>> >>> java.lang.NumberFormatException.forInputString(NumberFormatException.java:65) >>> java.lang.Integer.parseInt(Integer.java:580) >>> >>> org.apache.commons.lang.StringEscapeUtils.unescapeJava(StringEscapeUtils.java:331) >>> >>> org.apache.commons.lang.StringEscapeUtils.unescapeJava(StringEscapeUtils.java:287) >>> com.remedy.arsys.support.Validator.URLParamHasXSSTag(Validator.java:219) >>> >>> com.remedy.arsys.stubs.AuthenticationHelperServlet.setupEnv(AuthenticationHelperServlet.java:143) >>> >>> com.remedy.arsys.stubs.AuthenticationHelperServlet.doRequest(AuthenticationHelperServlet.java:78) >>> >>> com.remedy.arsys.stubs.GoatHttpServlet.postInternal(GoatHttpServlet.java:98) >>> com.remedy.arsys.stubs.GoatHttpServlet.doPost(GoatHttpServlet.java:62) >>> javax.servlet.http.HttpServlet.service(HttpServlet.java:650) >>> javax.servlet.http.HttpServlet.service(HttpServlet.java:731) >>> org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52) >>> com.remedy.arsys.stubs.ReportServlet.doRequest(ReportServlet.java:80) >>> >>> com.remedy.arsys.stubs.GoatHttpServlet.postInternal(GoatHttpServlet.java:98) >>> com.remedy.arsys.stubs.GoatHttpServlet.doPost(GoatHttpServlet.java:62) >>> javax.servlet.http.HttpServlet.service(HttpServlet.java:650) >>> javax.servlet.http.HttpServlet.service(HttpServlet.java:731) >>> org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52) >>> com.remedy.arsys.stubs.TenancyFilter.doFilter(TenancyFilter.java:49) >>> >>> *note* *The full stack trace of the root cause is available in the >>> Apache Tomcat/7.0.62 logs.* >>> >>> Taking note of the error, it felt like it was pulling the "U" out of the >>> group name and treating it as a command. So, I ran the same report only >>> this time the assigned group name was UNIX Root Access. Sure enough, the >>> error message was the same only with one slight difference, >>> HTTP Status 500 - Unable to parse unicode value: nix\ >>> >>> It was now unable to parse the unicode value: nix. >>> >>> I then ran my query from the Incident form, selected my dataset, clicked >>> "Report" and then tried to run the same report. Same error! >>> >>> If I use another group name that does not begin with "U" I have no >>> problems. >>> >>> We removed the hotfix from one of our mid tier servers and the report >>> runs just fine there. >>> >>> >>> Has anybody else seen this? >>> >>> >>> -- >>> Warren R. Baltimore II >>> Remedy Developer >>> 410-533-5367 >>> >> >> >> >> -- >> Warren R. Baltimore II >> Remedy Developer >> 410-533-5367 >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> > > _ARSlist: "Where the Answers Are" and have been for 20 years_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
