If you are attempting to move data between Remedy Forms (same/different form names, same/different servers, same/different versions), and need a reliable and repeatable solution, you might want to try ITSM Bridge at www.itsmbridge.com <http://www.itsmbridge.com/>
> On 20 Feb 2016, at 05:00, arslist automatic digest system > <[email protected]> wrote: > > There are 14 messages totaling 2876 lines in this issue. > > Topics of the day: > > 1. Data Wizard Tool / Sites (3) > 2. Smart Reporting Remedy 9 (2) > 3. AR Utilities Saga continues (2) > 4. RSA Archer (Risk & Compliance) integration with Remedy 7.6? > 5. Data Wizard Tool / Sites - AD (3) > 6. Why are so many on 7.6.4? (3) > > The following is a DIGEST of postings to the ARSlist: > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > > ---------------------------------------------------------------------- > > Date: Fri, 19 Feb 2016 10:32:16 +0000 > From: [email protected] > Subject: Data Wizard Tool / Sites > > Hi, it seems that we need to rename some sites in our ITSM system, 7.6. > > Have you used the Data Wizard Tool in this situation, if so, have you seen > any issues, or are all forms handled correctly? > > The alternative, to do it manually is a huge task. > > Hope for some feedback :) > > // Lars, Vattenfall, Sweden > > > > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > > ------------------------------ > > Date: Fri, 19 Feb 2016 08:32:13 -0500 > From: "Warren R. Baltimore II" <[email protected]> > Subject: Re: Data Wizard Tool / Sites > > Lars, I have found the tool to be quite effective, although I haven't used > it for that exact job..... > > On Fri, Feb 19, 2016 at 5:32 AM, <[email protected]> wrote: > >> ** >> >> Hi, it seems that we need to rename some * sites* in our ITSM system, 7.6. >> >> >> >> Have you used the *Data Wizard Tool* in this situation, if so, have you >> seen any issues, or are all forms handled correctly? >> >> >> >> The alternative, to do it manually is a huge task. >> >> >> >> Hope for some feedback J >> >> >> >> // Lars, Vattenfall, Sweden >> >> >> >> >> >> >> >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > > -- > Warren R. Baltimore II > Remedy Developer > 410-533-5367 > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > > ------------------------------ > > Date: Fri, 19 Feb 2016 14:02:04 +0000 > From: "Hennigan, Sandra, CTR, DSS" <[email protected]> > Subject: Re: Data Wizard Tool / Sites > > Lars, > > The Data Wizard is a good tool most of the time. I have not had issues using > the Data Wizard to change Sites. It does miss changing data on some forms > i.e. the Group form Long name is not changed when changing the Support Group > name and it looks for "Requester Console" forms (which do not exist with SRM > installed) when changing a Login Name. > > Thank you, > > Sandra > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of [email protected] > Sent: Friday, February 19, 2016 5:32 AM > To: [email protected] > Subject: [Non-DoD Source] Data Wizard Tool / Sites > > ** > > Hi, it seems that we need to rename some sites in our ITSM system, 7.6. > > > > Have you used the Data Wizard Tool in this situation, if so, have you seen > any issues, or are all forms handled correctly? > > > > The alternative, to do it manually is a huge task. > > > > Hope for some feedback J > > > > // Lars, Vattenfall, Sweden > > > > > > > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > > ------------------------------ > > Date: Fri, 19 Feb 2016 12:12:26 -0500 > From: Tauf Chowdhury <[email protected]> > Subject: Smart Reporting Remedy 9 > > Anyone run into and hopefully fix the date/time issue in Smart Reporting > where it evidently can't understand the concept of midnight!? > For example, using date measures like "yesterday" yields results from 12p noon > Changing the time to 12am still shows 12 noon. It only recognizes 1am onwards. > > > Sent from my iPhone > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > > ------------------------------ > > Date: Fri, 19 Feb 2016 19:45:32 +0000 > From: "Brittain, Mark" <[email protected]> > Subject: AR Utilities Saga continues > > Hi All & TGIF > > As you may recall I am having issues installing ARUtilities 7.6 on my new > workstation and after a few tries did get it installed. However I cannot find > the license key. I have tried emailing support but I'm guessing they're not > there anymore. Is there any way to recover the license key from a machine > that was properly licensed? I see there are a few crack programs out there > but hesitate to go there as I have been burned before on such site. > > Thanks > Mark > > Mark Brittain > Sr. OSD Systems Engineer > ITILv3 Foundation, Continual Service Improvement > NaviSite, Inc. - A Time Warner Cable Company > [email protected]<mailto:[email protected]> > Office: 315.634.9337 > Mobile: 315.882.5360 > [navsig] > > > ________________________________ > > This E-mail and any of its attachments may contain Time Warner Cable > proprietary information, which is privileged, confidential, or subject to > copyright belonging to Time Warner Cable. This E-mail is intended solely for > the use of the individual or entity to which it is addressed. If you are not > the intended recipient of this E-mail, you are hereby notified that any > dissemination, distribution, copying, or action taken in relation to the > contents of and attachments to this E-mail is strictly prohibited and may be > unlawful. If you have received this E-mail in error, please notify the sender > immediately and permanently delete the original and any copy of this E-mail > and any printout. > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > > ------------------------------ > > Date: Fri, 19 Feb 2016 15:03:02 -0500 > From: JD Hood <[email protected]> > Subject: Re: Smart Reporting Remedy 9 > > Does it make any difference if you use 24hr time? For example, instead of > "12:00:01 AM", have you tried "00:00:01"? > > Thanks, > -JDHood > > On Fri, Feb 19, 2016 at 12:12 PM, Tauf Chowdhury <[email protected]> wrote: > >> Anyone run into and hopefully fix the date/time issue in Smart Reporting >> where it evidently can't understand the concept of midnight!? >> For example, using date measures like "yesterday" yields results from 12p >> noon >> Changing the time to 12am still shows 12 noon. It only recognizes 1am >> onwards. >> >> >> Sent from my iPhone >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> "Where the Answers Are, and have been for 20 years" >> > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > > ------------------------------ > > Date: Fri, 19 Feb 2016 20:20:24 +0000 > From: "Tagg, Mark - Mark" <[email protected]> > Subject: RSA Archer (Risk & Compliance) integration with Remedy 7.6? > > Looking to front end our Risk and Compliance system (Archer) with a Service > Request in 7.6. > > > 1. Is there an integration between Archer and Remedy 7.6? > > 2. If not, how can I get these two to pass data back and forth? > > Thanks > > NOTICE: All information in and attached to the e-mails below may be > proprietary, confidential, privileged and otherwise protected from improper > or erroneous disclosure. If you are not the sender's intended recipient, you > are not authorized to intercept, read, print, retain, copy, forward, or > disseminate this message. If you have erroneously received this > communication, please notify the sender immediately by phone (704-758-1000) > or by e-mail and destroy all copies of this message electronic, paper, or > otherwise. > > By transmitting documents via this email: Users, Customers, Suppliers and > Vendors collectively acknowledge and agree the transmittal of information via > email is voluntary, is offered as a convenience, and is not a secured method > of communication; Not to transmit any payment information E.G. credit card, > debit card, checking account, wire transfer information, passwords, or > sensitive and personal information E.G. Driver's license, DOB, social > security, or any other information the user wishes to remain confidential; To > transmit only non-confidential information such as plans, pictures and > drawings and to assume all risk and liability for and indemnify Lowe's from > any claims, losses or damages that may arise from the transmittal of > documents or including non-confidential information in the body of an email > transmittal. Thank you. > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answ > > ------------------------------ > > Date: Fri, 19 Feb 2016 21:45:49 +0000 > From: Jason Miller <[email protected]> > Subject: Re: AR Utilities Saga continues > > I see my license key in the registry: > HKEY_CURRENT_USER\Software\ARUtilities75 > > On Fri, Feb 19, 2016 at 11:46 AM Brittain, Mark <[email protected]> > wrote: > >> ** >> >> Hi All & TGIF >> >> >> >> As you may recall I am having issues installing ARUtilities 7.6 on my new >> workstation and after a few tries did get it installed. However I cannot >> find the license key. I have tried emailing support but I’m guessing >> they’re not there anymore. Is there any way to recover the license key from >> a machine that was properly licensed? I see there are a few crack programs >> out there but hesitate to go there as I have been burned before on such >> site. >> >> >> >> Thanks >> >> Mark >> >> >> >> *Mark Brittain* >> >> Sr. OSD Systems Engineer >> >> ITILv3 Foundation, Continual Service Improvement >> >> *NaviSite, Inc. – A Time Warner Cable Company* >> >> [email protected] >> >> Office: 315.634.9337 >> >> Mobile: 315.882.5360 >> >> [image: navsig] >> >> >> >> ------------------------------ >> >> This E-mail and any of its attachments may contain Time Warner Cable >> proprietary information, which is privileged, confidential, or subject to >> copyright belonging to Time Warner Cable. This E-mail is intended solely >> for the use of the individual or entity to which it is addressed. If you >> are not the intended recipient of this E-mail, you are hereby notified that >> any dissemination, distribution, copying, or action taken in relation to >> the contents of and attachments to this E-mail is strictly prohibited and >> may be unlawful. If you have received this E-mail in error, please notify >> the sender immediately and permanently delete the original and any copy of >> this E-mail and any printout. >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > > ------------------------------ > > Date: Fri, 19 Feb 2016 14:57:24 -0700 > From: Ben Chernys <[email protected]> > Subject: Re: Data Wizard Tool / Sites - AD > > Hi Lars, > > > > With a single Meta-Update script we built for a customer POC, you can change > a configurable set of fields and forms including the ones that the Data > Wizard misses, and automate massive numbers of changes as well. The script > reads the config file, the processes a CSV of Site changes. > > > > > Cheers, > > Ben Chernys > Senior Software Architect > logoSthInc-sm > > Canada / Deutschland > Mobile: +49 171 380 2329 GMT + 1 + [ DST ] > Email: Ben.Chernys_softwaretoolhouse.com > Web: <http://www.softwaretoolhouse.com/> www.softwaretoolhouse.com > > We are a BMC Technology Alliance Partner > > > > > > Check out Software Tool House's free Diary Editor and our Freebies Section > for ITSM Forms and Fields spreadsheet. > > Meta-Update, our premium ARS Data tool, lets you automate your imports, > migrations, in no time at all, without programming, without staging forms, > without merge workflow. > > > > Meta-Archive does ITSM Archiving your way: with your forms and your > multi-tenant rules, treating each root request as the tree of data and forms > that it is it is. > > > > Pre ITSM 7.6.04? Clarify? Roll your own? No problem! > > You can keep your valuable data! > > > <http://www.softwaretoolhouse.com/> http://www.softwaretoolhouse.com/ > > > > > > > > > > > > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of [email protected] > Sent: February-19-16 03:32 > To: [email protected] > Subject: Data Wizard Tool / Sites > > > > ** > > Hi, it seems that we need to rename some sites in our ITSM system, 7.6. > > > > Have you used the Data Wizard Tool in this situation, if so, have you seen > any issues, or are all forms handled correctly? > > > > The alternative, to do it manually is a huge task. > > > > Hope for some feedback J > > > > // Lars, Vattenfall, Sweden > > > > > > > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > > ------------------------------ > > Date: Fri, 19 Feb 2016 22:13:52 +0000 > From: David Charters <[email protected]> > Subject: Re: Data Wizard Tool / Sites - AD > > Or upgrade to 9.1 where the bugs in it are fix ha ha. > > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Ben Chernys > Sent: Friday, February 19, 2016 4:57 PM > To: [email protected] > Subject: Re: Data Wizard Tool / Sites - AD > > ** > Hi Lars, > > With a single Meta-Update script we built for a customer POC, you can change > a configurable set of fields and forms including the ones that the Data > Wizard misses, and automate massive numbers of changes as well. The script > reads the config file, the processes a CSV of Site changes. > > Cheers, > Ben Chernys > Senior Software Architect > [logoSthInc-sm] > > Canada / Deutschland > Mobile: +49 171 380 2329 GMT + 1 + [ DST ] > Email: Ben.Chernys_softwaretoolhouse.com > <mailto:Ben.Chernys_softwaretoolhouse.com>Web: > www.softwaretoolhouse.com<http://www.softwaretoolhouse.com/> > > We are a BMC Technology Alliance Partner > > > > Check out Software Tool House's free Diary Editor and our Freebies Section > for ITSM Forms and Fields spreadsheet. > > Meta-Update, our premium ARS Data tool, lets you automate your imports, > migrations, in no time at all, without programming, without staging forms, > without merge workflow. > > Meta-Archive does ITSM Archiving your way: with your forms and your > multi-tenant rules, treating each root request as the tree of data and forms > that it is it is. > > Pre ITSM 7.6.04? Clarify? Roll your own? No problem! > You can keep your valuable data! > > http://www.softwaretoolhouse.com/ > > > > > > > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of > [email protected]<mailto:[email protected]> > Sent: February-19-16 03:32 > To: [email protected]<mailto:[email protected]> > Subject: Data Wizard Tool / Sites > > ** > Hi, it seems that we need to rename some sites in our ITSM system, 7.6. > > Have you used the Data Wizard Tool in this situation, if so, have you seen > any issues, or are all forms handled correctly? > > The alternative, to do it manually is a huge task. > > Hope for some feedback :) > > // Lars, Vattenfall, Sweden > > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > > ------------------------------ > > Date: Fri, 19 Feb 2016 22:22:43 +0000 > From: David Charters <[email protected]> > Subject: Why are so many on 7.6.4? > > Listers, > > I wasn't watching the list for a while and recently returned to participating > (Glad to see Warren is still around:) ). I have noticed that many if not most > of you are still on 7.6.4, why haven't people been upgrading more regularly? > I mean we are at 9.1 now, you are the point where an upgrade basically means > a whole NEW system with completely different functionality and the CMDB > literally is a whole new product and technology. Is everyone just riding it > out until they switch to a different product like Service Now? Are companies > nervous about the new technology? Please don't think I am telling anyone what > they should be doing, I am just wondering why so many are way back on 7.6.4? > > Thank You, > > David Charters > Charters Technologies > 317-331-8985 > > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > > ------------------------------ > > Date: Fri, 19 Feb 2016 17:44:30 -0500 > From: Scott Philben <[email protected]> > Subject: Re: Why are so many on 7.6.4? > > Our 7.6.04 upgrade was relatively painful and took a large amount of time > and effort. So we got lazy and didn't want to do it again any time soon. Now > we are getting a new environment to work out of so we decided it was time to > go through the exercise again. The users weren't clamoring for anything new. > But once they saw that 9.0 had the same interface (no, we won't be going to > SmartIT/MyIT any time soon) they gave their blessings. > > Now we see just what a lot of work it is tying in all the stuff that has > changed and have decided that once this one is complete we will be > immediately working on the next one. Make it more of a scheduled thing > (yearly? Twice yearly?) just so it is not such a large bite each time. > > Sent from my iPhone > >> On Feb 19, 2016, at 17:22, David Charters <[email protected]> >> wrote: >> >> ** >> Listers, >> >> I wasn’t watching the list for a while and recently returned to >> participating (Glad to see Warren is still aroundJ ). I have noticed that >> many if not most of you are still on 7.6.4, why haven’t people been >> upgrading more regularly? I mean we are at 9.1 now, you are the point where >> an upgrade basically means a whole NEW system with completely different >> functionality and the CMDB literally is a whole new product and technology. >> Is everyone just riding it out until they switch to a different product like >> Service Now? Are companies nervous about the new technology? Please don’t >> think I am telling anyone what they should be doing, I am just wondering why >> so many are way back on 7.6.4? >> >> Thank You, >> >> David Charters >> Charters Technologies >> 317-331-8985 >> >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > > ------------------------------ > > Date: Fri, 19 Feb 2016 16:12:00 -0700 > From: Ben Chernys <[email protected]> > Subject: Re: Data Wizard Tool / Sites - AD > > Even if fixed, with the Data Tool, you set up a single Site name change, > press Go and wait. > > With Meta-Update, you set up a sequence of site changes (say in a > spreadsheet), say Go, and it's done - with no missed fields and forms, > including your own. > > > > Cheers > > Ben > > > > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of David Charters > Sent: February-19-16 15:14 > To: [email protected] > Subject: Re: Data Wizard Tool / Sites - AD > > > > ** > > Or upgrade to 9.1 where the bugs in it are fix ha ha. > > > > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Ben Chernys > Sent: Friday, February 19, 2016 4:57 PM > To: [email protected] > Subject: Re: Data Wizard Tool / Sites - AD > > > > ** > > Hi Lars, > > > > With a single Meta-Update script we built for a customer POC, you can change > a configurable set of fields and forms including the ones that the Data > Wizard misses, and automate massive numbers of changes as well. The script > reads the config file, the processes a CSV of Site changes. > > > > > Cheers, > > Ben Chernys > Senior Software Architect > logoSthInc-sm > > Canada / Deutschland > Mobile: +49 171 380 2329 GMT + 1 + [ DST ] > Email: Ben.Chernys_softwaretoolhouse.com > Web: <http://www.softwaretoolhouse.com/> www.softwaretoolhouse.com > > We are a BMC Technology Alliance Partner > > > > > > Check out Software Tool House's free Diary Editor and our Freebies Section > for ITSM Forms and Fields spreadsheet. > > Meta-Update, our premium ARS Data tool, lets you automate your imports, > migrations, in no time at all, without programming, without staging forms, > without merge workflow. > > > > Meta-Archive does ITSM Archiving your way: with your forms and your > multi-tenant rules, treating each root request as the tree of data and forms > that it is it is. > > > > Pre ITSM 7.6.04? Clarify? Roll your own? No problem! > > You can keep your valuable data! > > > <http://www.softwaretoolhouse.com/> http://www.softwaretoolhouse.com/ > > > > > > > > > > > > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of [email protected] > Sent: February-19-16 03:32 > To: [email protected] > Subject: Data Wizard Tool / Sites > > > > ** > > Hi, it seems that we need to rename some sites in our ITSM system, 7.6. > > > > Have you used the Data Wizard Tool in this situation, if so, have you seen > any issues, or are all forms handled correctly? > > > > The alternative, to do it manually is a huge task. > > > > Hope for some feedback J > > > > // Lars, Vattenfall, Sweden > > > > > > > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > > ------------------------------ > > Date: Sat, 20 Feb 2016 01:17:53 +0000 > From: David Charters <[email protected]> > Subject: Re: Why are so many on 7.6.4? > > That’s what I thinking, at this point, make the jump once and then going > forward it’s only going to be an upgrade. I’ve upgraded customers over a > weekend now but you have to get to a solid overlay version first. The same > upgrade back in the 7.x and prior days would have been 3 to 6 months. The > longer you wait now the harder it is going to be to move any data over unless > you just start with a new system because the data structure changes with > every new version. > > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Scott Philben > Sent: Friday, February 19, 2016 5:45 PM > To: [email protected] > Subject: Re: Why are so many on 7.6.4? > > ** > Our 7.6.04 upgrade was relatively painful and took a large amount of time > and effort. So we got lazy and didn't want to do it again any time soon. Now > we are getting a new environment to work out of so we decided it was time to > go through the exercise again. The users weren't clamoring for anything new. > But once they saw that 9.0 had the same interface (no, we won't be going to > SmartIT/MyIT any time soon) they gave their blessings. > > Now we see just what a lot of work it is tying in all the stuff that has > changed and have decided that once this one is complete we will be > immediately working on the next one. Make it more of a scheduled thing > (yearly? Twice yearly?) just so it is not such a large bite each time. > > Sent from my iPhone > > On Feb 19, 2016, at 17:22, David Charters > <[email protected]<mailto:[email protected]>> wrote: > ** > Listers, > > I wasn’t watching the list for a while and recently returned to participating > (Glad to see Warren is still around☺ ). I have noticed that many if not most > of you are still on 7.6.4, why haven’t people been upgrading more regularly? > I mean we are at 9.1 now, you are the point where an upgrade basically means > a whole NEW system with completely different functionality and the CMDB > literally is a whole new product and technology. Is everyone just riding it > out until they switch to a different product like Service Now? Are companies > nervous about the new technology? Please don’t think I am telling anyone what > they should be doing, I am just wondering why so many are way back on 7.6.4? > > Thank You, > > David Charters > Charters Technologies > 317-331-8985 > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > " > > ------------------------------ > > End of arslist Digest - 18 Feb 2016 to 19 Feb 2016 (#2016-43) > ************************************************************* _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
