Dear All: This is for your information check BMC community link:
• Published already on BMC-REMEDY web-site the ArLiteUser utility that serve as workflow-debugging/Archiving tools that can be accessed using GUI/Command-line and can be executed over BMC-Remedy releases (AR 5-8). The web-link is: https://communities.bmc.com/docs/DOC-39098<http://communities.bmc.com/docs/DOC-39098> the utility developed to implement a GUI-client through C# .NET to access BMC-REMEDY C-API and DLLs (P-invoke/Marshall). Note: ArArchive will to move data between Remedy Forms (same/different form names, same/different servers, For any inquiry regarding this utility you can reach me through arslist or email: [email protected] Br From: Action Request System discussion list(ARSList) [[email protected]] on behalf of Mark Herring [[email protected]] Sent: Monday, February 22, 2016 2:48 PM To: [email protected] Subject: Re: arslist Digest - 18 Feb 2016 to 19 Feb 2016 (#2016-43) ** If you are attempting to move data between Remedy Forms (same/different form names, same/different servers, same/different versions), and need a reliable and repeatable solution, you might want to try ITSM Bridge at www.itsmbridge.com<http://www.itsmbridge.com> On 20 Feb 2016, at 05:00, arslist automatic digest system <[email protected]<mailto:[email protected]>> wrote: There are 14 messages totaling 2876 lines in this issue. Topics of the day: 1. Data Wizard Tool / Sites (3) 2. Smart Reporting Remedy 9 (2) 3. AR Utilities Saga continues (2) 4. RSA Archer (Risk & Compliance) integration with Remedy 7.6? 5. Data Wizard Tool / Sites - AD (3) 6. Why are so many on 7.6.4? (3) The following is a DIGEST of postings to the ARSlist: _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org> "Where the Answers Are, and have been for 20 years" ---------------------------------------------------------------------- Date: Fri, 19 Feb 2016 10:32:16 +0000 From: [email protected]<mailto:[email protected]> Subject: Data Wizard Tool / Sites Hi, it seems that we need to rename some sites in our ITSM system, 7.6. Have you used the Data Wizard Tool in this situation, if so, have you seen any issues, or are all forms handled correctly? The alternative, to do it manually is a huge task. Hope for some feedback :) // Lars, Vattenfall, Sweden _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org> "Where the Answers Are, and have been for 20 years" ------------------------------ Date: Fri, 19 Feb 2016 08:32:13 -0500 From: "Warren R. Baltimore II" <[email protected]<mailto:[email protected]>> Subject: Re: Data Wizard Tool / Sites Lars, I have found the tool to be quite effective, although I haven't used it for that exact job..... On Fri, Feb 19, 2016 at 5:32 AM, <[email protected]<mailto:[email protected]>> wrote: ** Hi, it seems that we need to rename some * sites* in our ITSM system, 7.6. Have you used the *Data Wizard Tool* in this situation, if so, have you seen any issues, or are all forms handled correctly? The alternative, to do it manually is a huge task. Hope for some feedback J // Lars, Vattenfall, Sweden _ARSlist: "Where the Answers Are" and have been for 20 years_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org> "Where the Answers Are, and have been for 20 years" ------------------------------ Date: Fri, 19 Feb 2016 14:02:04 +0000 From: "Hennigan, Sandra, CTR, DSS" <[email protected]<mailto:[email protected]>> Subject: Re: Data Wizard Tool / Sites Lars, The Data Wizard is a good tool most of the time. I have not had issues using the Data Wizard to change Sites. It does miss changing data on some forms i.e. the Group form Long name is not changed when changing the Support Group name and it looks for "Requester Console" forms (which do not exist with SRM installed) when changing a Login Name. Thank you, Sandra -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of [email protected]<mailto:[email protected]> Sent: Friday, February 19, 2016 5:32 AM To: [email protected]<mailto:[email protected]> Subject: [Non-DoD Source] Data Wizard Tool / Sites ** Hi, it seems that we need to rename some sites in our ITSM system, 7.6. Have you used the Data Wizard Tool in this situation, if so, have you seen any issues, or are all forms handled correctly? The alternative, to do it manually is a huge task. Hope for some feedback J // Lars, Vattenfall, Sweden _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org> "Where the Answers Are, and have been for 20 years" ------------------------------ Date: Fri, 19 Feb 2016 12:12:26 -0500 From: Tauf Chowdhury <[email protected]<mailto:[email protected]>> Subject: Smart Reporting Remedy 9 Anyone run into and hopefully fix the date/time issue in Smart Reporting where it evidently can't understand the concept of midnight!? For example, using date measures like "yesterday" yields results from 12p noon Changing the time to 12am still shows 12 noon. It only recognizes 1am onwards. Sent from my iPhone _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org> "Where the Answers Are, and have been for 20 years" ------------------------------ Date: Fri, 19 Feb 2016 19:45:32 +0000 From: "Brittain, Mark" <[email protected]<mailto:[email protected]>> Subject: AR Utilities Saga continues Hi All & TGIF As you may recall I am having issues installing ARUtilities 7.6 on my new workstation and after a few tries did get it installed. However I cannot find the license key. I have tried emailing support but I'm guessing they're not there anymore. Is there any way to recover the license key from a machine that was properly licensed? I see there are a few crack programs out there but hesitate to go there as I have been burned before on such site. Thanks Mark Mark Brittain Sr. OSD Systems Engineer ITILv3 Foundation, Continual Service Improvement NaviSite, Inc. - A Time Warner Cable Company mailto:[email protected]> Office: 315.634.9337 Mobile: 315.882.5360 [navsig] ________________________________ This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org> "Where the Answers Are, and have been for 20 years" ------------------------------ Date: Fri, 19 Feb 2016 15:03:02 -0500 From: JD Hood <[email protected]<mailto:[email protected]>> Subject: Re: Smart Reporting Remedy 9 Does it make any difference if you use 24hr time? For example, instead of "12:00:01 AM", have you tried "00:00:01"? Thanks, -JDHood On Fri, Feb 19, 2016 at 12:12 PM, Tauf Chowdhury <[email protected]<mailto:[email protected]>> wrote: Anyone run into and hopefully fix the date/time issue in Smart Reporting where it evidently can't understand the concept of midnight!? For example, using date measures like "yesterday" yields results from 12p noon Changing the time to 12am still shows 12 noon. It only recognizes 1am onwards. Sent from my iPhone _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org> "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org> "Where the Answers Are, and have been for 20 years" ------------------------------ Date: Fri, 19 Feb 2016 20:20:24 +0000 From: "Tagg, Mark - Mark" <[email protected]<mailto:[email protected]>> Subject: RSA Archer (Risk & Compliance) integration with Remedy 7.6? Looking to front end our Risk and Compliance system (Archer) with a Service Request in 7.6. 1. Is there an integration between Archer and Remedy 7.6? 2. If not, how can I get these two to pass data back and forth? Thanks NOTICE: All information in and attached to the e-mails below may be proprietary, confidential, privileged and otherwise protected from improper or erroneous disclosure. If you are not the sender's intended recipient, you are not authorized to intercept, read, print, retain, copy, forward, or disseminate this message. If you have erroneously received this communication, please notify the sender immediately by phone (704-758-1000) or by e-mail and destroy all copies of this message electronic, paper, or otherwise. 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Thank you. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org> "Where the Answ ------------------------------ Date: Fri, 19 Feb 2016 21:45:49 +0000 From: Jason Miller <[email protected]<mailto:[email protected]>> Subject: Re: AR Utilities Saga continues I see my license key in the registry: HKEY_CURRENT_USER\Software\ARUtilities75 On Fri, Feb 19, 2016 at 11:46 AM Brittain, Mark <[email protected]<mailto:[email protected]>> wrote: ** Hi All & TGIF As you may recall I am having issues installing ARUtilities 7.6 on my new workstation and after a few tries did get it installed. However I cannot find the license key. I have tried emailing support but I’m guessing they’re not there anymore. Is there any way to recover the license key from a machine that was properly licensed? I see there are a few crack programs out there but hesitate to go there as I have been burned before on such site. Thanks Mark *Mark Brittain* Sr. OSD Systems Engineer ITILv3 Foundation, Continual Service Improvement *NaviSite, Inc. – A Time Warner Cable Company* [email protected]<mailto:[email protected]> Office: 315.634.9337 Mobile: 315.882.5360 [image: navsig] ------------------------------ This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org> "Where the Answers Are, and have been for 20 years" ------------------------------ Date: Fri, 19 Feb 2016 14:57:24 -0700 From: Ben Chernys <[email protected]<mailto:[email protected]>> Subject: Re: Data Wizard Tool / Sites - AD Hi Lars, With a single Meta-Update script we built for a customer POC, you can change a configurable set of fields and forms including the ones that the Data Wizard misses, and automate massive numbers of changes as well. The script reads the config file, the processes a CSV of Site changes. Cheers, Ben Chernys Senior Software Architect logoSthInc-sm Canada / Deutschland Mobile: +49 171 380 2329 GMT + 1 + [ DST ] Email: Ben.Chernys_softwaretoolhouse.com Web: <http://www.softwaretoolhouse.com/> www.softwaretoolhouse.com<http://www.softwaretoolhouse.com> We are a BMC Technology Alliance Partner Check out Software Tool House's free Diary Editor and our Freebies Section for ITSM Forms and Fields spreadsheet. Meta-Update, our premium ARS Data tool, lets you automate your imports, migrations, in no time at all, without programming, without staging forms, without merge workflow. Meta-Archive does ITSM Archiving your way: with your forms and your multi-tenant rules, treating each root request as the tree of data and forms that it is it is. Pre ITSM 7.6.04? Clarify? Roll your own? No problem! You can keep your valuable data! <http://www.softwaretoolhouse.com/> http://www.softwaretoolhouse.com/ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of [email protected]<mailto:[email protected]> Sent: February-19-16 03:32 To: [email protected]<mailto:[email protected]> Subject: Data Wizard Tool / Sites ** Hi, it seems that we need to rename some sites in our ITSM system, 7.6. Have you used the Data Wizard Tool in this situation, if so, have you seen any issues, or are all forms handled correctly? The alternative, to do it manually is a huge task. Hope for some feedback J // Lars, Vattenfall, Sweden _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org> "Where the Answers Are, and have been for 20 years" ------------------------------ Date: Fri, 19 Feb 2016 22:13:52 +0000 From: David Charters <[email protected]<mailto:[email protected]>> Subject: Re: Data Wizard Tool / Sites - AD Or upgrade to 9.1 where the bugs in it are fix ha ha. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Ben Chernys Sent: Friday, February 19, 2016 4:57 PM To: [email protected]<mailto:[email protected]> Subject: Re: Data Wizard Tool / Sites - AD ** Hi Lars, With a single Meta-Update script we built for a customer POC, you can change a configurable set of fields and forms including the ones that the Data Wizard misses, and automate massive numbers of changes as well. The script reads the config file, the processes a CSV of Site changes. Cheers, Ben Chernys Senior Software Architect [logoSthInc-sm] Canada / Deutschland Mobile: +49 171 380 2329 GMT + 1 + [ DST ] Email: Ben.Chernys_softwaretoolhouse.com <mailto:Ben.Chernys_softwaretoolhouse.com>Web: http://www.softwaretoolhouse.com/> We are a BMC Technology Alliance Partner Check out Software Tool House's free Diary Editor and our Freebies Section for ITSM Forms and Fields spreadsheet. Meta-Update, our premium ARS Data tool, lets you automate your imports, migrations, in no time at all, without programming, without staging forms, without merge workflow. Meta-Archive does ITSM Archiving your way: with your forms and your multi-tenant rules, treating each root request as the tree of data and forms that it is it is. Pre ITSM 7.6.04? Clarify? Roll your own? No problem! You can keep your valuable data! http://www.softwaretoolhouse.com/ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of [email protected]<mailto:[email protected]> Sent: February-19-16 03:32 To: [email protected]<mailto:[email protected]> Subject: Data Wizard Tool / Sites ** Hi, it seems that we need to rename some sites in our ITSM system, 7.6. Have you used the Data Wizard Tool in this situation, if so, have you seen any issues, or are all forms handled correctly? The alternative, to do it manually is a huge task. Hope for some feedback :) // Lars, Vattenfall, Sweden _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" ------------------------------ Date: Fri, 19 Feb 2016 22:22:43 +0000 From: David Charters <[email protected]> Subject: Why are so many on 7.6.4? Listers, I wasn't watching the list for a while and recently returned to participating (Glad to see Warren is still around:) ). I have noticed that many if not most of you are still on 7.6.4, why haven't people been upgrading more regularly? I mean we are at 9.1 now, you are the point where an upgrade basically means a whole NEW system with completely different functionality and the CMDB literally is a whole new product and technology. Is everyone just riding it out until they switch to a different product like Service Now? Are companies nervous about the new technology? Please don't think I am telling anyone what they should be doing, I am just wondering why so many are way back on 7.6.4? Thank You, David Charters Charters Technologies 317-331-8985 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" ------------------------------ Date: Fri, 19 Feb 2016 17:44:30 -0500 From: Scott Philben <[email protected]> Subject: Re: Why are so many on 7.6.4? Our 7.6.04 upgrade was relatively painful and took a large amount of time and effort. So we got lazy and didn't want to do it again any time soon. Now we are getting a new environment to work out of so we decided it was time to go through the exercise again. The users weren't clamoring for anything new. But once they saw that 9.0 had the same interface (no, we won't be going to SmartIT/MyIT any time soon) they gave their blessings. Now we see just what a lot of work it is tying in all the stuff that has changed and have decided that once this one is complete we will be immediately working on the next one. Make it more of a scheduled thing (yearly? Twice yearly?) just so it is not such a large bite each time. Sent from my iPhone On Feb 19, 2016, at 17:22, David Charters <[email protected]> wrote: ** Listers, I wasn’t watching the list for a while and recently returned to participating (Glad to see Warren is still aroundJ ). I have noticed that many if not most of you are still on 7.6.4, why haven’t people been upgrading more regularly? I mean we are at 9.1 now, you are the point where an upgrade basically means a whole NEW system with completely different functionality and the CMDB literally is a whole new product and technology. Is everyone just riding it out until they switch to a different product like Service Now? Are companies nervous about the new technology? Please don’t think I am telling anyone what they should be doing, I am just wondering why so many are way back on 7.6.4? Thank You, David Charters Charters Technologies 317-331-8985 _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" ------------------------------ Date: Fri, 19 Feb 2016 16:12:00 -0700 From: Ben Chernys <[email protected]> Subject: Re: Data Wizard Tool / Sites - AD Even if fixed, with the Data Tool, you set up a single Site name change, press Go and wait. With Meta-Update, you set up a sequence of site changes (say in a spreadsheet), say Go, and it's done - with no missed fields and forms, including your own. Cheers Ben From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of David Charters Sent: February-19-16 15:14 To: [email protected] Subject: Re: Data Wizard Tool / Sites - AD ** Or upgrade to 9.1 where the bugs in it are fix ha ha. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Ben Chernys Sent: Friday, February 19, 2016 4:57 PM To: [email protected] Subject: Re: Data Wizard Tool / Sites - AD ** Hi Lars, With a single Meta-Update script we built for a customer POC, you can change a configurable set of fields and forms including the ones that the Data Wizard misses, and automate massive numbers of changes as well. The script reads the config file, the processes a CSV of Site changes. Cheers, Ben Chernys Senior Software Architect logoSthInc-sm Canada / Deutschland Mobile: +49 171 380 2329 GMT + 1 + [ DST ] Email: Ben.Chernys_softwaretoolhouse.com Web: <http://www.softwaretoolhouse.com/> www.softwaretoolhouse.com We are a BMC Technology Alliance Partner Check out Software Tool House's free Diary Editor and our Freebies Section for ITSM Forms and Fields spreadsheet. Meta-Update, our premium ARS Data tool, lets you automate your imports, migrations, in no time at all, without programming, without staging forms, without merge workflow. Meta-Archive does ITSM Archiving your way: with your forms and your multi-tenant rules, treating each root request as the tree of data and forms that it is it is. Pre ITSM 7.6.04? Clarify? Roll your own? No problem! You can keep your valuable data! <http://www.softwaretoolhouse.com/> http://www.softwaretoolhouse.com/ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of [email protected] Sent: February-19-16 03:32 To: [email protected] Subject: Data Wizard Tool / Sites ** Hi, it seems that we need to rename some sites in our ITSM system, 7.6. Have you used the Data Wizard Tool in this situation, if so, have you seen any issues, or are all forms handled correctly? The alternative, to do it manually is a huge task. Hope for some feedback J // Lars, Vattenfall, Sweden _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" ------------------------------ Date: Sat, 20 Feb 2016 01:17:53 +0000 From: David Charters <[email protected]> Subject: Re: Why are so many on 7.6.4? That’s what I thinking, at this point, make the jump once and then going forward it’s only going to be an upgrade. I’ve upgraded customers over a weekend now but you have to get to a solid overlay version first. The same upgrade back in the 7.x and prior days would have been 3 to 6 months. The longer you wait now the harder it is going to be to move any data over unless you just start with a new system because the data structure changes with every new version. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Scott Philben Sent: Friday, February 19, 2016 5:45 PM To: [email protected] Subject: Re: Why are so many on 7.6.4? ** Our 7.6.04 upgrade was relatively painful and took a large amount of time and effort. So we got lazy and didn't want to do it again any time soon. Now we are getting a new environment to work out of so we decided it was time to go through the exercise again. The users weren't clamoring for anything new. But once they saw that 9.0 had the same interface (no, we won't be going to SmartIT/MyIT any time soon) they gave their blessings. Now we see just what a lot of work it is tying in all the stuff that has changed and have decided that once this one is complete we will be immediately working on the next one. Make it more of a scheduled thing (yearly? Twice yearly?) just so it is not such a large bite each time. Sent from my iPhone On Feb 19, 2016, at 17:22, David Charters <[email protected]<mailto:[email protected]>> wrote: ** Listers, I wasn’t watching the list for a while and recently returned to participating (Glad to see Warren is still around:) ). I have noticed that many if not most of you are still on 7.6.4, why haven’t people been upgrading more regularly? I mean we are at 9.1 now, you are the point where an upgrade basically means a whole NEW system with completely different functionality and the CMDB literally is a whole new product and technology. Is everyone just riding it out until they switch to a different product like Service Now? Are companies nervous about the new technology? Please don’t think I am telling anyone what they should be doing, I am just wondering why so many are way back on 7.6.4? Thank You, David Charters Charters Technologies 317-331-8985 _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org " ------------------------------ End of arslist Digest - 18 Feb 2016 to 19 Feb 2016 (#2016-43) ************************************************************* _ARSlist: "Where the Answers Are" and have been for 20 years_ The information in this email may contain confidential material and it is intended solely for the addresses. Access to this email by anyone else is unauthorized. If you are not the intended recipient, please delete the email and destroy any copies of it, any disclosure, copying, distribution is prohibited and may be considered unlawful. Contents of this email and any attachments may be altered, Statement and opinions expressed in this email are those of the sender, and do not necessarily reflect those of Saudi Telecommunications Company (STC). _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
