Thanks Anil.. Regards, Harsh
On Fri, Mar 11, 2016 at 9:02 AM, Karicheti anil kumar < [email protected]> wrote: > ** > > Hi Harsh, > > BMC has a product called virtual agent. This is a chat application which > can be integrated with Lync and the VA product will take care of Ticket > creation. Hope this suits for your use case, but there will be cost > involved in it. > > Just an idea from my end. > > Thanks, > Anil K > On 10-Mar-2016 2:03 pm, "Harsh" <[email protected]> wrote: > >> ** >> Hi Guys, >> >> Is there any way we can invoke a webservice call through microsoft lync.? >> >> Regards, >> Harsh >> >> On Thu, Mar 10, 2016 at 3:26 AM, Harsh <[email protected]> wrote: >> >>> Hi Experts, >>> >>> We were working on one of the integration request where we need to >>> create a ticket through microsoft lync conversation. >>> >>> We are currently planning to use LcsLog table where lync stores >>> conversation messages and use the same to create a ticket in remedy. >>> >>> Please let me know if you have any other way to achieve the same or gone >>> through such use case. >>> >>> -- >>> *Thanks & regards* >>> *“Harsh Chaudhary”* >>> *"Impatience never commanded success**"* >>> >>> >>> >> >> >> -- >> *Thanks & regards* >> *“Harsh Chaudhary”* >> *"Impatience never commanded success**"* >> >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ -- *Thanks & regards* *“Harsh Chaudhary”* *"Impatience never commanded success**"* _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
