For the last week, I have been trying to find some documentation that actually explains how to go about creating tasks and task group templates. And as usual, I am left with the opinion that the Documentation for Remedy has become an absolute embarrassment!
I was able to find (under Change Management) a 19 page document on TMS, but while it extensively explained what I would call the theory behind the process, it did not give instructions on how to actually create these templates. Basically, I have not found a decent piece of documentation that says "Here are the steps you take to create a Task Group". This is the kind of information these fields want. Same for Task Templates. You know.... A MANUAL!!!!! Does anyone know where I might find this information (ARS/ITSM 9.0.01)? It wouldn't surprise me if I have been looking in the wrong place. Anyone else have similar issues with the Documentation Wiki? -- Warren R. Baltimore II Remedy Developer 410-533-5367 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
