Warren I’ve done a LOT of this over the past few years at my current job. Sequencing groups, flow groups, and passing variable data between tasks. Happy to help with any specific questions.
-- Thank You, Chris Danaceau FINRA 240-386-6728 (desk) From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Warren R. Baltimore II Sent: Tuesday, April 12, 2016 2:10 PM To: [email protected] Subject: Cry for help! Task Management System ** For the last week, I have been trying to find some documentation that actually explains how to go about creating tasks and task group templates. And as usual, I am left with the opinion that the Documentation for Remedy has become an absolute embarrassment! I was able to find (under Change Management) a 19 page document on TMS, but while it extensively explained what I would call the theory behind the process, it did not give instructions on how to actually create these templates. Basically, I have not found a decent piece of documentation that says "Here are the steps you take to create a Task Group". This is the kind of information these fields want. Same for Task Templates. You know.... A MANUAL!!!!! Does anyone know where I might find this information (ARS/ITSM 9.0.01)? It wouldn't surprise me if I have been looking in the wrong place. Anyone else have similar issues with the Documentation Wiki? -- Warren R. Baltimore II Remedy Developer 410-533-5367 _ARSlist: "Where the Answers Are" and have been for 20 years_ Confidentiality Notice:: This email, including attachments, may include non-public, proprietary, confidential or legally privileged information. If you are not an intended recipient or an authorized agent of an intended recipient, you are hereby notified that any dissemination, distribution or copying of the information contained in or transmitted with this e-mail is unauthorized and strictly prohibited. If you have received this email in error, please notify the sender by replying to this message and permanently delete this e-mail, its attachments, and any copies of it immediately. You should not retain, copy or use this e-mail or any attachment for any purpose, nor disclose all or any part of the contents to any other person. Thank you. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
