I believe in 7.6.4 there is a whitepaper on the Notification Engine that describes adding another field. As Misi noted the critical step is updating the filters that process the field tags in a template and substitute the field values from the 'SYS:Notification Messages' form.
So the broad steps are: 1. Find (or add with workflow that sets it) the field you want to add to your template(s) on SYS:Notification Messages. 2. Determine a tag to use for this field (one that doesn't match any others currently used for other fields). Note that there may already be a tag for this field that is used in other applications. It's worth checking template menus for other apps to see if it is already in use for consistency's sake. 3. (Optional) Update the template form menus to add your new tag (I recommend this so you are sure the tag is typed in correctly, and again for consistency). 4. Update the filters that run the substitutions for the templates that you will be using the tag on. If it's just one field you can probably just add another Set Fields action on one of the current filters. If its a few you may want to add a new filter on the current list. On Tue, Apr 12, 2016 at 11:50 AM, Misi Mladoniczky <[email protected]> wrote: > Hi, > > This is a little complicated, and the OTB solution in 7.6.04 is not > pretty... > > I ones created a general purpose solution to be able to add any field with > only a few display-only-fields and filters if I remember right. > > But if you are only after one field, it might be easier to reverse engineer > the OTB solution and add your field there amongst the other > REPLACE-functions... > > Best Regards - Misi, RRR AB, http://rrr.se > > > Hi All > > > > I have been asked to add a couple of fields to the Group and Assignee > > notifications. One in particular is Company. Using the OTB > Notifications, how > > I would add Company? The field is not available from the menus on the > > SYS:Notification Messages form. The menu traces back to the SYS:Form > Field > > Selection form. Do I just need to add a record there and then select > from the > > menu on the SYS:Notification Messages form? Or is there more to do? If > any one > > has a step by step list for this, it would be most appreciated. > > > > ARS 7.6.04 > > ITSM 7.6.04 > > > > ZThanks > > Mark > > > > Mark Brittain > > Sr. Systems Engineer - ITSM > > ITILv3 Foundation, Continual Service Improvement > > NaviSite, Inc. - A Time Warner Cable Company > > [email protected]<mailto:[email protected]> > > Office: 315.634.9337 > > Mobile: 315.882.5360 > > [navsig] > > > > > > ________________________________ > > > > This E-mail and any of its attachments may contain Time Warner Cable > > proprietary information, which is privileged, confidential, or subject to > > copyright belonging to Time Warner Cable. This E-mail is intended solely > for > > the use of the individual or entity to which it is addressed. If you are > not > > the intended recipient of this E-mail, you are hereby notified that any > > dissemination, distribution, copying, or action taken in relation to the > > contents of and attachments to this E-mail is strictly prohibited and > may be > > unlawful. If you have received this E-mail in error, please notify the > sender > > immediately and permanently delete the original and any copy of this > E-mail > > and any printout. > > > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > "Where the Answers Are, and have been for 20 years" > > > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > -- Kelly Logan Senior Consultant Rapid Technologies, Inc. <http://www.raptek.com> Office: 313-651-7169 Cell: 313-645-4552 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
