My Company is in the process of moving over to VOIP using Alcatel. At the moment our Call Center has an ACD system which works with the present switchboard and this monitors telephone call statistics, history, phone number of dropped calls etc. but it is not compatible with the new switchboard. I was thinking that if we already have to get a new software solution for the statistical information etc, we should look at something that can interact with Remedy i.e. when I answer a call Remedy should already either open a new call screen or the search call screen with the users details. This will allow us to easily and quickly get all those telephone calls into the system. Does anyone have any experience of such a system which could work with Remedy and VOIP technology? Thanks, Sharon *********************************************************************************** This email message and any attachments thereto are intended only for use by the addressee(s) named above, and may contain legally privileged and/or confidential information. If the reader of this message is not the intended recipient, or the employee or agent responsible to deliver it to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please immediately notify the [EMAIL PROTECTED] and destroy the original message. ***********************************************************************************
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