Dave, The most important thing to figure out is where the delay is....do the emails sit in your 'outbox' for up to 12 hours, or do they leave your mail form in the normal timelines, and then simply take up to 12 hours to be delivered? I have found in this type of situation that the delay is typically on the other end, not within Remedy. Check that and if you find that it reaches your smtp server in 'normal' time, then takes up to 12 hours to be delivered...then the admins of that smtp server need to investigate where the delay is.
On Tue, Apr 26, 2016 at 5:18 AM, Dave Barber <[email protected]> wrote: > ** > All, > > Experiencing performance problems on mail sending; some background ... > > Server is running ITSM 7.6 Change management on a 7.5 Solaris server, > Oracle at the back end. General application performance is fine. > > The server is making use of 2 outgoing mailboxes. > > Mailbox 1 - used for system notifications, such as "This change requires > your approval", etc. connects to a "legacy" SMTP relay, up to a few > thousand emails sent each day, runs fine. Emails are picked up/sent within > a minute or two. > > Mailbox 2 - used for a custom notifications system (to notify customers of > outages), similarly sends a couple of thousand emails per day. Has been in > active use since February this year. As it is external emails it is using > a "mass mail" SMTP relay designated for this purpose. > > It is this second one that is having problems - emails take anything from > 3 minutes to 12 (!!) hours to be sent. > > As far as I can see the basic configuration/polling is setup the same on > both (2 minutes). > > Any suggestions? Would reducing the polling interval have a positive > change? Or are there further configuration changes on the email engine > itself that could improve performance? Or am I just at the mercy of a > sluggish SMTP relay? > > (I've never had to investigate email performance problems!) > > Regards > > Dave > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
