hello , IN my table i have 2 types of records i.e. CRATE & UPDATE. But when i have written 2 different jobs to process CRATE & UPDATE record, nothing has worked.
Any idea why it is happening? Regards, Amit On Mon, May 16, 2016 at 11:10 AM, Amit B <[email protected]> wrote: > Hello Khalil, > > Sure i will try this and let you know the outcome of the same. > > Regards, > > Amit > > On Fri, May 13, 2016 at 1:43 PM, Mohammed Khalil (Technosys Limited) < > [email protected]> wrote: > >> ** >> >> Hello, >> >> >> >> You may want to try the following just to test your job is set up >> properly: >> >> >> >> Change your job just to process the creates in the first instance (using >> the db value which differentiates the creates from the updates, adding this >> to the query of the job) >> >> Restart the AIE service >> >> Run the Job >> >> If Successful run the updates >> >> >> >> The above may shed some more light on where the problem may be. >> >> >> >> Also, make sure the unique identifiers on the job are actually unique. >> >> >> >> Hope that helps. >> >> >> >> Regards, >> >> >> >> Khalil >> >> >> >> *From:* Action Request System discussion list(ARSList) [mailto: >> [email protected]] *On Behalf Of *Amit B >> *Sent:* 13 May 2016 06:01 >> *To:* [email protected] >> *Subject:* need help about AIE engine >> >> >> >> ** >> >> Hello All, >> >> >> >> We are using AIE engine to bring data from external DB to remedy >> application. There will be 2 different type of data available in external >> DB. First is fresh new data which needs to be created in remedy application >> and another one is update . In case of update AIE job is not able to work >> properly. >> >> >> >> We are getting below error : >> >> >> >> [Thu May 12 2016 18:04:46.7180] - <TID: 022> <ERR > AddAssetToAR: Error >> processing entry 1000101035, form *Form Name* >> >> AddAssetToAR: AR API returned error during ARCreateEntry rc = 2 >> >> Requested record is locked by another user, please retry. (566) >> >> >> >> During update ,system will fetch data from external DB and push it into >> Remedy form and then send acknowledgement back to external DB. >> >> >> >> Let me know your suggestion about this issue. >> >> >> >> Regards, >> >> >> Amit >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> >> >> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=emailclient> >> Virus-free. >> www.avast.com >> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=emailclient> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
