We are heavily using SRM; lots of SRDs for consumption including SRDs for Change Management.
For a Work Order SRD, SR Field Mapping will push data from the SR Type Field on the Service Request to its corresponding WO Type Field on a Work Order. Can this mapping be done on a Change Request? My thought was to use the z1D Char fields but they are not present on the CHG:ChangeInterface_Create form. Unlike the WOI:WorkOrderInterface_Create form which holds the WO Type Fields, the CHG:ChangeInterface_Create form does not have similar fields. Can SR Field Mapping that pushes data to the Service Request push data to a Change Request? If not, how about a Filter that fires on SR submit to push in a SR Field Type to a z1D Char field? Your feedback is appreciated. Thank you, Sandra ARS/ITSM 8.1.01 SQL db _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
