Hi Sandra, If a field does not exist in the Interface_Create form, it cannot be used within SRM to push a value through. However, if it exists and is not available as a mapping you can add in the CAI configuration to "expose" it for use with SRM.
You can customise the forms to add any fields as required (custom or existing), this will consist of performing the following: - Add required fields from the Change form to the Interface and Interface_Create forms (adding to both is for consistency if wanting to update the request), ensuring you keep the same ID's where possible. - Update the Filter on the Interface_Create form (CHG:ICI:CreateChange_100`!) to include the new fields added above. - Update CAI configuration to expose the field to the AOT and CAI Engine. This is the "SYS:Form Field Selection" and "SRM:AppTagetData" forms. https://communities.bmc.com/thread/148025 If using existing fields already available on the Interface_Create but not available in SRM, then you can just perform the CAI exposure configuration to make it available. https://communities.bmc.com/message/578105#578105 ---------------------------------------------- Kind Regards, Carl Wilson -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Hennigan, Sandra H CTR DSS DSS HQ (US) Sent: 02 June 2016 21:41 To: [email protected] Subject: SRD Mapping for Change Requests We are heavily using SRM; lots of SRDs for consumption including SRDs for Change Management. For a Work Order SRD, SR Field Mapping will push data from the SR Type Field on the Service Request to its corresponding WO Type Field on a Work Order. Can this mapping be done on a Change Request? My thought was to use the z1D Char fields but they are not present on the CHG:ChangeInterface_Create form. Unlike the WOI:WorkOrderInterface_Create form which holds the WO Type Fields, the CHG:ChangeInterface_Create form does not have similar fields. Can SR Field Mapping that pushes data to the Service Request push data to a Change Request? If not, how about a Filter that fires on SR submit to push in a SR Field Type to a z1D Char field? Your feedback is appreciated. Thank you, Sandra ARS/ITSM 8.1.01 SQL db _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
