Does the same thing happen if you run the query directly against the
database (Query Analyzer)?
Are you sure there are only 2500 records?


On 12/28/06, Dunn, Eric <[EMAIL PROTECTED]> wrote:

** Morning,
I am having an odd issue.  I implemented some new functionality today on
my production server. The implementation contains several new forms and some
updates to existing forms. The issue is on one of the existing forms several
new fields have been added. Some of these fields are no required and do not
have data in them. The database holds about 2500 records. The issue is if I
run a simple query  i.e. = status = active. It takes several minutes  and
causes the client to stop responding.  Once the record set comes back, if I
attempt to look at another record the stop responding this happens again.
This does not happen on the development server and only happens on the
"enhanced" schema.

There is nothing in the error logs.

I am running ARSystem 5.01.02 on a Windows 2000 server with SQL Server
2000.

Any ideas on how or what might the issue be?

*Eric W. Dunn*
Programmer Analyst III - Remedy/Collaboration
McLeod USA, Inc. - Network Engineering
8665 New Trails Dr.
The Woodlands, TX 77381
(281)465-1265
(281)465-1951 *fax*




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--
Frank Caruso
Specific Integration, Inc.
Senior Remedy Engineer, ITIL Foundation Certified
www.specificintegration.com
703-376-1249

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