The requirement is to replace the CSAT survey url with the custom one which user should receive when incident resolved.... On 22 Jun 2016 10:28 a.m., "David Charters" <[email protected]> wrote:
> ** > > If I understand you correctly you can just change the response text in the > notification form. > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Abhi$hek > *Sent:* Tuesday, June 21, 2016 11:11 PM > *To:* [email protected] > *Subject:* Re: How to customize the CSAT survey url with the custom one > including the Request ID? > > > > ** > > Thanks for the response. > But the requirement is to have custom URL in the mail instead of the OOB > with the request ID. > > Early response will be highly appreciated. > > Cheers, > Abhi > > On 22 Jun 2016 3:39 a.m., "Joe D'Souza" <[email protected]> wrote: > > Write a small redirection script to replace the window location to anything > you want and use it as the error handler for page not found so it redirects > it to the right page. Similar to when you do a redirection from http to > https. > > Joe > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Abhishek Anand > Sent: Tuesday, June 21, 2016 12:52 PM > To: [email protected] > Subject: How to customize the CSAT survey url with the custom one including > the Request ID? > > Hi Experts, > > How to customize the Remedy CSAT survey url with the custom one including > the Request ID in 8.1.02 version? > > We are having a requirement in which we need to replace the OOB CSAT url > with the custom one including the request id as post/pre fix. > > Please could you suggest on how to achieve it. > > Early response will be highly appreciated. > > Cheers, > > Abhi. > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
