Let us clarify the requirement details:- For company A , there should be custom URL with custom template CSAT survey instead of the OOB ...bust rest all notification process should be same respective of incident resolved/closed.
Early response will be highly appreciated. Cheers, Abhi. On 23 Jun 2016 3:20 a.m., "Joel Sender" <[email protected]> wrote: ** If you still want to do it the hard way: Add a filter, on submit, to the email message form that REPLACES (“OOB URL”, “Custom URL”) HTH, *Joel* Joel Sender [email protected] 310.829.5552 *From:* Action Request System discussion list(ARSList) [mailto: [email protected]] *On Behalf Of *Abhi$hek *Sent:* Wednesday, June 22, 2016 4:27 AM *To:* [email protected] *Subject:* Re: How to customize the CSAT survey url with the custom one including the Request ID? ** Thanks for your response. The only requirement is to accommodate the custom URL in place of the OOB one with request I'd as prefix. Please provide your valuable input. Early response will be highly appreciated. Cheers, Abhi. On 22 Jun 2016 1:34 p.m., "Karicheti anil kumar" < [email protected]> wrote: ** You can have a HTML template designed with your own URL and add it to the respective notification tag message body used for survey. Notification Tag: SRM:SRV:IndividualSurveyMessage Filter: SRM:SRV:ModifySurvey_805_NotificationGenerator_PNPC`! Regards, Anil Kumar K https://www.facebook.com/RemedyRockStars/ On Wed, Jun 22, 2016 at 11:15 AM, Abhi$hek <[email protected]> wrote: ** The requirement is to replace the CSAT survey url with the custom one which user should receive when incident resolved.... On 22 Jun 2016 10:28 a.m., "David Charters" <[email protected]> wrote: ** If I understand you correctly you can just change the response text in the notification form. *From:* Action Request System discussion list(ARSList) [mailto: [email protected]] *On Behalf Of *Abhi$hek *Sent:* Tuesday, June 21, 2016 11:11 PM *To:* [email protected] *Subject:* Re: How to customize the CSAT survey url with the custom one including the Request ID? ** Thanks for the response. But the requirement is to have custom URL in the mail instead of the OOB with the request ID. Early response will be highly appreciated. Cheers, Abhi On 22 Jun 2016 3:39 a.m., "Joe D'Souza" <[email protected]> wrote: Write a small redirection script to replace the window location to anything you want and use it as the error handler for page not found so it redirects it to the right page. Similar to when you do a redirection from http to https. Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Abhishek Anand Sent: Tuesday, June 21, 2016 12:52 PM To: [email protected] Subject: How to customize the CSAT survey url with the custom one including the Request ID? Hi Experts, How to customize the Remedy CSAT survey url with the custom one including the Request ID in 8.1.02 version? We are having a requirement in which we need to replace the OOB CSAT url with the custom one including the request id as post/pre fix. Please could you suggest on how to achieve it. Early response will be highly appreciated. Cheers, Abhi. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=emailclient&utm_term=oa-2322-a> Virus-free. www.avast.com <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=emailclient&utm_term=oa-2322-a> _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
