Greetings all. We recently implemented a monitoring tool that has the ability to send email alerts with XML attachments. The only problem is, I'm not sure how to open and parse the attachment into a new help desk case.
Has anyone done this before? Is there a way to parse the native file or pass it through an XML web service in order to create a new incident? I'm using Remedy 6.03 on Windows 2003 with a SQL Server back end. Thanks in advance! _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
