What works well for 3000 users for maybe 95% of their customer base, may not nearly be enough for the remainder of 10% of their customer base.
If you are among those 5% atypical site with more than an average system usage, LOG files are generally your best friends here to tell you your story. Is your slower performance due to lack of processing power? Is your slower performance due to the processing time a request takes to process in the database? Or network issues perhaps? A combined SQL, API, User thread, etc. log to the same file, may reveal some of performance related data to you where you could get measurable statistics for each of these parameters in a single file. Joe _____ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Jarl Grøneng Sent: Thursday, June 30, 2016 3:45 PM To: [email protected] Subject: Re: Remedy Scalability ** Still there is always a limitation. I do remember a BMC represenative mention that a single arserverd (pre v9) process can handle about max 3000 users and still perform well. Adding more arserverd processes, you then increased the user base you can support... -- J 2016-06-30 19:55 GMT+02:00 LJ LongWing <[email protected]>: ** Keith, As Shawn mentioned, it's really dependent on so many other factors....but, there is always the discussion of 'is one big box better than 5 small boxes'...depending on the need/cost/etc, the answer can change. One possible down side to a single large box is the high availability regarding it...it's typically easier to scale more smaller boxes of similar capability than it is to start with a massive one and bring in other big boxes later....but no, as far as I'm aware, there are no inherent limitations to a single box scenario, as long as your io, cpu, memory, etc aren't maxed out, you in theory should be able to add more users :) On Thu, Jun 30, 2016 at 9:04 AM, Sinclair, Keith <[email protected]> wrote: ** Hi, I need some technical expertise with Remedys infrastructure and scalability. Were using Linux and ARS 8.1 with Oracle 11 running on AWS servers. How scalable can Remedy truly be? Is it only limited by memory and CPU? Or are there choke points where a second or third server needs to be added to a server group? Is there a maximum number of users that can be on a given system at any one time? Thanks! Keith Sinclair Remedy Development ShopperTrak Chicago, USA O 312.676.8289 [email protected] | shoppertrak.com Retail Profitability, Improved. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
