We have recently implemented inbound email to remedy to generate tickets. (We have not implemented the ability to update yet). I monitor for errors through the RBE console. My questions are:
1. One of our failures is if the from email address is not found in the People profile. a. Can we update the profile and then reprocess the transaction from the console? 2. If we cannot reprocess a failed transaction from the console, can we update the status so that we know they have been addressed? 3. Is there any other way to monitor email transactions to make this easier? Any guidance would be greatly appreciated! Thanks c ************************************************************************************************* This e-mail and any files transmitted with it may contain confidential information and is intended solely for use by the individual to whom it is addressed. If you received this e-mail in error, please notify the sender, do not disclose its contents to others and delete it from your system. ************************************************************************************************* _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
