Christine, Yes, monitor the RBE:Message records with a Status of "Rejected" and "No Rule Found".
If the failed record should be processed/can be corrected, perform a copy to new of the failed record (easy to do if you have the Remedy client). On the now new RBE:Message record, correct the deficiencies, change the Status to "New" and save the record. It should process correctly. Thank you, Sandra Sandra Hennigan DSS ITSS BMC ITSM Developer Office: 571-305-6579 CACI Email: [email protected] NIPR Email: [email protected] DSS Service Desk: 1.866.377.4846 or [email protected] -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Christine Milton-Hall Sent: Tuesday, July 05, 2016 4:00 PM To: [email protected] Subject: [Non-DoD Source] Inbound Email to Remedy 8.1 - RBE console All active links contained in this email were disabled. Please verify the identity of the sender, and confirm the authenticity of all links contained within the message prior to copying and pasting the address to a Web browser. ________________________________ ** We have recently implemented inbound email to remedy to generate tickets. (We have not implemented the ability to update yet). I monitor for errors through the RBE console. My questions are: 1. One of our failures is if the from email address is not found in the People profile. a. Can we update the profile and then reprocess the transaction from the console? 2. If we cannot reprocess a failed transaction from the console, can we update the status so that we know they have been addressed? 3. Is there any other way to monitor email transactions to make this easier? Any guidance would be greatly appreciated! Thanks c ************************************************************************************************* This e-mail and any files transmitted with it may contain confidential information and is intended solely for use by the individual to whom it is addressed. If you received this e-mail in error, please notify the sender, do not disclose its contents to others and delete it from your system. ************************************************************************************************* _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
