Hello, We have a ticket notification that sends a link to remedy form/record. Some users are being forced to login to mid tier to view the record while others can simply click on the link and view it. What could be the reason?
Below link is sent to the user in email <a href='http://<remedy mid tier link>/arsys/servlet/ViewFormServlet?server=remedyserver&form=hpd_helpdesk&view=DefaultAdmin&app=Ticket&username=#$$2$$#&pwd=&qual=%27230000007%27%3D%22#$$Case Id$$#%22AND%277%27%3D0'> Click Here. This maps into, for example - http://<remedy mid tier link>/arsys/servlet/ViewFormServlet?server=remedy server&form=hpd_helpdesk&view=DefaultAdmin&app=Ticket&username=xyz&pwd=&qual=%27230000007%27%3D%22HD000000712387%22AND%277%27%3D0 Thanks! Kaur _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
