Hi,
Why do you have the username/pwd fields specified? If the user is logged in
maybe this confuses things? If the user is not logged in he/she should be
prompted for login/password anyway.
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
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> Hello,
>
> We have a ticket notification that sends a link to remedy form/record. Some
> users are being forced to login to mid tier to view the record while others
> can simply click on the link and view it.
> What could be the reason?
>
> Below link is sent to the user in email
>
> <a href='http://<remedy mid tier
> link>/arsys/servlet/ViewFormServlet?server=remedyserver&form=hpd_helpdesk&view=DefaultAdmin&app=Ticket&username=#$$2$$#&pwd=&qual=%27230000007%27%3D%22#$$Case
> Id$$#%22AND%277%27%3D0'> Click Here.
>
> This maps into, for example -
>
> http://<remedy mid tier link>/arsys/servlet/ViewFormServlet?server=remedy
> server&form=hpd_helpdesk&view=DefaultAdmin&app=Ticket&username=xyz&pwd=&qual=%27230000007%27%3D%22HD000000712387%22AND%277%27%3D0
>
>
>
> Thanks!
> Kaur
>
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