Yes the AMIGO program, http://www.bmc.com/support/amigo_program_overview.html, is what you are referring to.
From: Levi Lippincott<mailto:[email protected]> Sent: Friday, July 22, 2016 7:21 AM To: [email protected]<mailto:[email protected]> Subject: Re: Request for advice / suggestions regarding migration and training ** Isn't there a program BMC had that they will work with you planning an upgrade? I want to say someone told me at engage that it was free too, perhaps I'm not remembering correctly though. On Thursday, July 21, 2016, Ben Cantatore <[email protected]<mailto:[email protected]>> wrote: ** Dustin, If you were going from version 8.x to version 9 and you didn't have too many customizations, I think you would be able to do this. Going from 7.1 with customizations to version 9 is not something a novice should attempt to do. There are too many gotchas that will trip you up if you don't have training and more importantly experience. My very strong recommendation is to get assistance from a vendor or BMC direct and with their guidance lead this migration. There are so many factors to consider from making sure you have the correct infrastructure to ensuring your customizations/data is ported over correctly. I just want you to be aware of the complexity of what you are attempting. Regards, Ben Cantatore From: "Fawver, Dustin" <[email protected]> To: [email protected], Date: 07/21/2016 02:02 PM Subject: Request for advice / suggestions regarding migration and training Sent by: "Action Request System discussion list(ARSList)" <[email protected]> ________________________________ Greetings! I hope that this doesn't turn out to be a long email. I am soliciting advice from fellow developers who may have already gone down the path that I seek to travel. First, the bits that people want to know. Production: ARS: 7.1.00 Patch 004 OS: Server 2003 (yes I know. No longer supported) DB: SQL Server 2008 R2 New Development: ARS: 9.1.00 OS: Server 2012 R2 DB: SQL Server 2008 R2 (plans to upgrade within a few months to SQL 2012) HISTORY *** Our BMC Remedy environment started way back with Remedy 3. This is before I joined the organization. From what I can recall, it went from 3 to 4 and then to 7. We're not running ITSM. The forms we've been working with have been added to and seem to work well. I went to the Administering training for version 7.x Part 2 many years ago to learn more about forms and workflow. The lead developer who did the first two migrations has retired and this is my first migration. OBJECTIVE *** I need to migrate from 7.1 to 9.1. Management thinks that the current environment is (and looks) old. I want to "do this right" so that hopefully things are much easier when subsequent versions are released. The data from the current version needs to be migrated as well. I also need to show some "razzle dazzle" with the new version. If management's happy, then I'll be happy, and possibly elevated out of the Helpdesk tech position. PROGRESS *** I have been successful in using Developer Studio to export forms from the production server to the new one. Some of the menus don't work, but it appears that those are due to form dependencies and where I haven't imported data yet. I have read several different posts both on this list and also by using Google to search for things. I've read where it should be just fine to just migrate customized forms. I've read where it's best to use overlays. I've not done this as Developer Studio is still foreign to me. It reminds me of BMC Remedy Administrator in ways. I've also read where people have upgraded from 7.1 to either 7.5 or 7.6 (I can't remember which one), that it was rather painful to do, but it was supposed to make things easier for the future. TRAINING *** I've been offered to take training regarding the new version. Given what training I've done and the objective that I'm trying to achieve, what would those of you who may have done this would recommend as far as successfully implementing things. I didn't want to just jump into a training course for ARS 9.1 if there's going to be quite a bit of prerequisite stuff that I'll need to know. I hope this makes sense and I hope I didn't ramble on too much. Thanks! --Dustin Fawver East Tennessee State University _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org> "Where the Answers Are, and have been for 20 years" "------------------------------------------------------ CONFIDENTIALITY NOTICE: This e-mail, and any attachments thereto, is intended only for use by the addressee(s) named herein and may contain confidential information. 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