Hi Amit, The issue is that there are some registry entries which have to be changed to the location of the new java version.
To fix this issue, search the value of “JVM Library” in the registry, on the server which is running the email engine. Change the value of “JVM Library” to the new location of JAVA. (Eg. C:\Program Files\Java\jre1.8.0_91\bin\server\jvm.dll) You will also need to do the same for Flashboards Hope this helps Jacques Andre Senior Software Engineer – BMC Remedy Development and Support Eskdale Road, Winnersh Triangle, Wokingham, Berkshire, RG41 5TS, United Kingdom [email protected] [logo-residential] CenturyLink Technology UK Ltd | Registered in England | Registration No: 3816299 Registered Office: Eskdale Road, Winnersh Triangle, Wokingham, Berkshire From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Amit B Sent: 16 August 2016 10:02 To: [email protected] Subject: Re: Email service is not getting started. (Window server) ** Hello , Also JRE version is compatible with AR server & email engine version. Regards, Amit On Tue, Aug 16, 2016 at 2:29 PM, Amit B <[email protected]<mailto:[email protected]>> wrote: Hello, even with emailstart.bat file we tried. but service is not coming up. On Tue, Aug 16, 2016 at 2:16 PM, Mayuresh Wagh <[email protected]<mailto:[email protected]>> wrote: ** Are you able to start it with emailstart.bat file? Is new Java compatible with the AR/Email Server? On Tue, Aug 16, 2016 at 2:11 PM, Amit B <[email protected]<mailto:[email protected]>> wrote: ** Hello All, We have done Java upgrade and now AR email service is not coming up. When we try to start it getting below error : The BMC Remedy Email Engine - <Server Name> 2 service on local computer started and then stopped. Some services stop automatically if they are not in use by other services or programs.” Could you please help us to resolve this issue? Regards, Amit _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ This communication is the property of CenturyLink and may contain confidential or privileged information. Unauthorized use of this communication is strictly prohibited and may be unlawful. If you have received this communication in error, please immediately notify the sender by reply e-mail and destroy all copies of the communication and any attachments. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
