Thanks Jason Will check that out.
Cheers Brad On Tue, Aug 23, 2016 at 11:05 PM Jason Miller <jason.mil...@gmail.com> wrote: > ** > We had a SSL issue with VA 7.0 or 7.1 (before BMC bought it). I am not > sure how much if any of the code is the same these days? > > The Java code within VA was very picky about certificates and having a > completely valid certificate chain. Our configuration is Apache web server > (httpd) which is a proxy to Tomcat using AJP. > > As a refresher I just looked at the document I created for my team on the > issue: > > Issue: > CNS events updates are not being received and chat DVF fields are not > updating with new entries when CNS web server is using Extended Validation > certificates for SSL > > Cause: > Apache web server did not have the Intermediate CA Certificate chain > configured. Java (used by CNS) could not validate the certificate chain > therefore failing to make the connection. > > Resolution Summary: > Download Intermediate CA Certificates from VeriSign and configure Apache > utilize the certificate file. > > > On Tue, Aug 23, 2016 at 7:02 AM Stone, Brian <brian.st...@njvc.com> wrote: > >> If you are running a version older than 9.x there was an issue with Https >> and self signed certs. >> >> ________________________________ >> From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] >> on behalf of BradRemedy [bradrem...@gmail.com] >> Sent: Tuesday, August 23, 2016 9:17 AM >> To: arslist@ARSLIST.ORG >> Subject: Virtual Agent + IIS and HTTPS >> >> ** >> Hi >> >> Need some urgent help please. >> >> Has anyone been successful in getting Virtual agent to work with HTTPS ? >> >> Our mid tier server is running IIS and Apache (standard configuration) >> with a SSL cert binded to HTTPS. We have installed Virtual Agent and >> specified HTTPS as the protocol with port 443. The installation completed >> with no errors however, when we try to access Virtual agent, we get a error >> message. >> >> For testing, I am using the URL we are using is "https:// >> <website>/eschat/?" >> >> I would assume that Virtual agent would share the configuration of IIS >> (Mid tier config) however it doesn't appear so. >> >> The mid tier pages are all working great. >> >> really interested if anyone has gotten this working or for any advice. >> >> Thanks in advance. >> Brad >> >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> "Where the Answers Are, and have been for 20 years" >> > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
