I posted this in the BMC Communities. I see ARSList is not moved yet, so I figure I would post it here too for feedback.
I am in the process of documenting Daily, Weekly, Monthly, Quarterly, and Yearly Remedy Administrator tasks. I thought it may be useful to start a thread and get other peoples input on things they may do. Below is a start. Please provide some additional things you may do. This could be a great reference for new and some of the old timers for administering a Remedy environment. Daily System Monitoring - monitor CPU, Memory, and Disk utilization using a monitoring tool for all servers Services Monitoring - monitor the following services * Application Server - BMC Remedy Action Request System Server, BMC Remedy Email Engine, BMC Remedy Flashboards, * Web Server - Tomcat, IIS Admin Service * Database Server - SQL Server, SQL Server Agent Log File Monitoring - Not sure if anyone has integrated this with tools like Splunk or ArcSight. For log files I'm not sure if BMC has a list of all log files and what they are used for. * arerror * armonitor * arjavaplugin * approvalplugin * email Forms to Monitor * AR System Email Error Logs * AR System Email Error Messages Weekly Sync Production and Test environment Monthly Sync Production and Development environment User Accounts - check for accounts that haven't been used and can be archived Quarterly COOP Testing SOP Review and Updates Yearly License Review Maintenance Renewal Useful Admin Tools Fiddler - Used to troubleshoot web application SOAP - Used to troubleshoot web services RRRChive - Used for data migration DISCLAIMER: The information contained in this e-mail and its attachments contain confidential information belonging to the sender, which is legally privileged. The information is intended only for the use of the recipient(s) named above. If you are not the intended recipient, you are notified that any disclosure, copying, distribution or action in reliance upon the contents of the information transmitted is strictly prohibited. If you have received this information in error, please delete it immediately. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"