I posted this in the BMC Communities. I see ARSList is not moved yet, so I
figure I would post it here too for feedback.
I am in the process of documenting Daily, Weekly, Monthly, Quarterly, and
Yearly Remedy Administrator tasks. I thought it may be useful to start a
thread and get other peoples input on things they may do. Below is a start.
Please provide some additional things you may do. This could be a great
reference for new and some of the old timers for administering a Remedy
System Monitoring - monitor CPU, Memory, and Disk utilization using a
monitoring tool for all servers
Services Monitoring - monitor the following services
* Application Server - BMC Remedy Action Request System Server, BMC Remedy
Email Engine, BMC Remedy Flashboards,
* Web Server - Tomcat, IIS Admin Service
* Database Server - SQL Server, SQL Server Agent
Log File Monitoring - Not sure if anyone has integrated this with tools like
Splunk or ArcSight. For log files I'm not sure if BMC has a list of all log
files and what they are used for.
Forms to Monitor
* AR System Email Error Logs
* AR System Email Error Messages
Sync Production and Test environment
Sync Production and Development environment
User Accounts - check for accounts that haven't been used and can be archived
SOP Review and Updates
Useful Admin Tools
Fiddler - Used to troubleshoot web application
SOAP - Used to troubleshoot web services
RRRChive - Used for data migration
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