Here's a twist with VA you might want to consider - If your organization uses Microsoft Lync (now called Skype for Business), you may want to consider this
https://docs.bmc.com/docs/display/public/vchat91/Integrating+with+Microsoft+Lync On Wed, Nov 2, 2016 at 6:58 AM, John Johnson <[email protected]> wrote: > ** > Check out Bomgar. https://www.bomgar.com/docs/remote-support/ > videos/bmc-remedy.htm > > On Wed, Nov 2, 2016 at 9:28 AM Stone, Brian <[email protected]> wrote: > >> What is it about VA that is troublesome? We've had it in place for 3 >> years + on 7.6.04 - rock solid, and have it on 9.1 pre-prod with no issues. >> ________________________________________ >> From: Action Request System discussion list(ARSList) [[email protected]] >> on behalf of Scott Philben [[email protected]] >> Sent: Wednesday, November 02, 2016 9:01 AM >> To: [email protected] >> Subject: So we can use this now, right? >> >> Let's chat about Chat. >> >> We have a 9.0 implementation coming up soon (fingers crossed) and are >> looking for Chat functionality between customers and Service Desk people. >> We do not and will not be using MyIT so we will have to get something else >> integrated into ITSM. >> >> Does anyone know of anything (don't say BMC Virtual Chat) that will >> integrate easily and cheaply? >> >> Thanks. >> >> ____________________________________________________________ >> ___________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> "Where the Answers Are, and have been for 20 years" >> >> ____________________________________________________________ >> ___________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> "Where the Answers Are, and have been for 20 years" >> > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
