You can use anything, just count spaces between the dashes and pull those 
lengths. look up the string commands for the exact syntax.


Sent from my Verizon, Samsung Galaxy smartphone
-------- Original message --------From: Su Kaur <[email protected]> Date: 
11/10/16  8:50 PM  (GMT-05:00) To: [email protected] Subject: Parse subject 
line of incoming email 
Hi All,

I'm looking for a way to parse subject line of an incoming email.
Each word would be used as a specific field entry for ticket creation like 
client name, category, priority etc

What character should be used to help Remedy identify the segments (keeping in 
mind the message still needs to look professional)?
So incoming subject line would something like
Subject :           Priority --- ClientName --- Category --- Description

In this case, delimiter is used as --- 9 (dashes)
Can --- be used as a delimiter?

Thanks!
Kaur

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