Hi Kur, This is how I do it, works great. Doesn't matter where the Incident number is in the subject line. Years ago Doug Tanner helped me with this. Probably in your situation, you can do something similar. Doug if you're still out there, thanks again.
SUBSTRC($Subject$, STRSTRC($Subject$, "INC"), STRSTRC($Subject$, "INC") + 14) Mark -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Su Kaur Sent: Thursday, November 10, 2016 8:51 PM To: [email protected] Subject: Parse subject line of incoming email Hi All, I'm looking for a way to parse subject line of an incoming email. Each word would be used as a specific field entry for ticket creation like client name, category, priority etc What character should be used to help Remedy identify the segments (keeping in mind the message still needs to look professional)? So incoming subject line would something like Subject : Priority --- ClientName --- Category --- Description In this case, delimiter is used as --- 9 (dashes) Can --- be used as a delimiter? Thanks! Kaur _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
