Review the inbound email rule configuration work flow. BMC built the to create a new Incident or update an existing Incident to add a worklog entry. Modifying the fields you have listed will require additional parsing of the email body. -----Original Message----- From: Arner, Todd <tar...@glhec.org> To: arslist <arslist@ARSLIST.ORG> Sent: Fri, Nov 11, 2016 8:52 am Subject: Update Incidents Via Email
** I am trying to determine if there is a way to update an existing incident via email using out of the box functionality. I understand how to create incidents and update the work info of an incident via email, but I am not seeing a way to update the incident itself. We are looking for a way to update the Assigned to Group, impact and urgency fields via email. I have some ideas of how I could do this through custom workflow but wanted to make sure I am not overlooking out of the box workflow. Is anyone aware of a way to update an existing incident via email using out of the box workflow? Thanks in advance for any input. ARS 8.1 Mid-Tier 8.1 SQL 2008R3 Thanks, Todd Arner Great Lakes The information contained in this communication may be confidential, is intended only for the use of the recipient(s) named above, and may be protected under state or federal law. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication, or any of its contents, is strictly prohibited. If you have received this communication in error, please forward the communication to no...@glhec.org immediately and destroy or delete the original message and any copy of it from your computer system. If you have any questions concerning this message, please contact the sender. _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
