blockquote, div.yahoo_quoted { margin-left: 0 !important; border-left:1px
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!important; } Use remedy javi api. Much simpler
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On Friday, November 11, 2016, 8:51 AM, Arner, Todd <[email protected]> wrote:
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I am trying to determine if there is a way to update an existing incident via
email using out of the box functionality. I understand how to create incidents
and update the work info of an incident via email, but I am not seeing a way to
update the incident itself. We are looking for a way to update the Assigned to
Group, impact and urgency fields via email. I have some ideas of how I could
do this through custom workflow but wanted to make sure I am not overlooking
out of the box workflow. Is anyone aware of a way to update an existing
incident via email using out of the box workflow? Thanks in advance for any
input.
ARS 8.1
Mid-Tier 8.1
SQL 2008R3
Thanks,
Todd Arner
Great Lakes
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