Suzie,
  I am currently running a Dev enviroment on Microsoft's Virtual PC.  Setup and 
operation or ARS is no different in the virtual side than it is on the 
production.  The plus side to this is that virtual operation allows for me to 
quickly mirror an entire server for a baseline so that I can retry any 
operation as many times as needed.  Additionally the virtual environment allows 
me to have an undo function which will reset the virtual server back to the 
state that it was in when it was started.  The virtual environment allows me to 
test patches (OS or BMC) software updates or new version installations without 
the complication of dedicated hardware and hours or days reloading a server so 
that I can try an upgrade again if there is a problem or failure.
   
  If I have to contact BMC technical support the virtual environment is treated 
as a physical environment and I have not had any complications as a result.  
The one area you may have to watch out for is if you are running any hardware 
which ARS must interface with which is not supported in the virtual 
environment.  My largest problem in this area is USB devices since Microsoft's 
Virtual PC does not recognize USB devices on the host system. I have to use a 
USB -> LPT redirect on the host system for printer services since my printer is 
a USB printer.  
   
  You will need to license your development environment if you want it to match 
your production, specially if you are running any of the ITSM solutions 
provided by BMC.  Additionally you would need licenses for any other software 
that will be running on your virtual development servers, such as Crystal 
Enterprise.  

  Other than the license concerns and the noted hardward issue I have not had 
any problems with running in a virtual environment.  I have been running a 
development environment on a Dell Optiplex 820 with 2 gig of ram and a 200 gig 
HD for the last year an a half with no major problems or concerns.
   
  Please feel free to email me off list if you have other questions about my 
specific setup.
   
  Thanks,
  Dave Fincher
  [EMAIL PROTECTED]

  -----Original Message-----
From: [EMAIL PROTECTED]
To: [email protected]
Sent: Tue, 2 Jan 2007 10:57 AM
Subject: ARS - Virtual vs. Physical Environment Setup

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Hello ARSlist Members,     I hope everyone had a wonderful holiday!     We 
recently purchased the Remedy AR System 7.0 product and are in the   planning 
phase of the project.     Our classes are scheduled to begin at the end of 
January, but we are eager   to find out more information on the product.    
Specifically, if possible, I’m looking for the following information:    - 
What functionality differences (or limitations) are there between the ARS   7.0 
set up in a virtual environment versus physical environment? (the   reason I 
ask this is because we plan to set up our Dev and Test   environments on 
virtual machines)    - What installation and configuration procedure 
differences are there   between settings up ARS 7.0 in a virtual environment 
versus physical   environment?    - Is there any other information you can 
share on ARS 7.0 in a virtual   environment vs. physical environment?    In 
addition, a few questions to help us with implementation planning:  - How long
 did the whole implementation take?  - Were there unexpected difficulties? 
Things I should watch out for?  - What about post implementation, any 
unforeseen problems with the system?   Performance issues?      Thanks in 
advance!    Susie    
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