Hi Madhu Tasks are always a child of another form and never created as a standalone. They are created through a parent form such as Incident, Change, Work Order or Problem Investigation. The relationship is direct, one-to-many, unlike the Incident, or Change which are related. Based on the parent-child relationship there can be a good deal of interactive workflows. This is particularly true where the Change is the parent.
Hope this helps Mark -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Madhu V Sent: Monday, December 05, 2016 12:47 PM To: [email protected] Subject: New Task Creation Hi , Is anyone aware , why there is a restriction on opening a TMS:Task in new mode?. I could see there is an active link(TMS:SHR:PreventDirectCreate) which Closes the Window when we try to open a form in New Mode. There are few things happenings as I noticed. 1> Ideally there should have been a Warning message in prompt bar "Message [45105] This form cannot be opened in new mode." But same is not displayed to the User. 2> Sometimes User has been routed to Landing Console or Request Entry 2> Console though there is no Home Page set in AR System User 2> Preferences form 3> Weird thing is most of the Users are being sent back to Login Page of Remedy. We are in ARS 8.1 and ITSM 7.6.04. Please let me know if you come across with any answer. Regards Madhu _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
