Madhu, A task is always a sub-ticket of a parent such as a work order, incident, problem, or change. Therefore, it must always have a parent created first before the task itself is generated. If you're thinking of customizing to allow this, don't. You'll break everything. :)
Sent from my iPhone > On Dec 5, 2016, at 12:47 PM, Madhu V <[email protected]> > wrote: > > Hi , > > Is anyone aware , why there is a restriction on opening a TMS:Task in new > mode?. I could see there is an active link(TMS:SHR:PreventDirectCreate) which > Closes the Window when we try to open a form in New Mode. > > There are few things happenings as I noticed. > > 1> Ideally there should have been a Warning message in prompt bar "Message > [45105] This form cannot be opened in new mode." But same is not displayed to > the User. > > 2> Sometimes User has been routed to Landing Console or Request Entry Console > though there is no Home Page set in AR System User Preferences form > > 3> Weird thing is most of the Users are being sent back to Login Page of > Remedy. > > We are in ARS 8.1 and ITSM 7.6.04. Please let me know if you come across with > any answer. > > Regards > Madhu > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
