Hi,


We are using *BMC Remedy – 9.1*, have extracted adapter through
AZExtraction.bat successfully.



Post extraction while configuring adapter on ‘Identity Request Management
- Adapter Configuration’ page, we are not able to find any of button is
active as below





*Add Company - Site Configuration*

*Update Company - Site Configuration*

*Delete Company - Site Configuration*

*Configure Parameters*



Only ‘close’ and ‘Reload Configuration’ button are active but with ‘Reload
Configuration’ we are getting an error posted in a screenshot below.





*Please could you suggest steps to resolve this issue and how we can
proceed further for IRM.*


With Regards
Bhalchandra

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