Should I upgrade both Oracle server and client version OR just Oracle client
will be OK?
Best regards,
Frank
From: Axton <[EMAIL PROTECTED]>
To: "fred li" <[EMAIL PROTECTED]>
Subject: Re: Remedy ARS 6.3 server process crash randomly
Date: Wed, 27 Dec 2006 17:03:24 -0500
Set the environment variables appropriately (ORACLE_HOME, ORACLE_SID,
ORACLE_BASE, PATH, etc.)
Update ar.conf file to point to the new oracle home.
Axton Grams
On 12/27/06, fred li <[EMAIL PROTECTED]> wrote:
Hi,
Thank you!!! After I upgrade Oracle client to 9.2.0.6 how do I instruct
Remedy ARS to use this new client?
Best regards,
Frank
>From: Axton <[EMAIL PROTECTED]>
>To: Frank <[EMAIL PROTECTED]>
>Subject: Re: Remedy ARS 6.3 server process crash randomly
>Date: Mon, 25 Dec 2006 23:01:55 -0500
>
>I believe the memory leak is fixed in the 9.2.0.6 release of the oracle
>client and was specific to the HP-UX platform. This was a while back
that
>the problem presented itself, so my memory may not be 100% accurate.
See
>the following thread:
>
>
http://groups.google.com/group/arslist/browse_thread/thread/695dd5c3d0e59ddc/da022f34bef427aa?lnk=st&q=arslist+remedy+memory+leak+%22oracle+9.2.06%22+client&rnum=1&hl=en#da022f34bef427aa
>
>If you need further confirmation, the Remedy KB used to have an article
>that
>covered the issue. I haven't used the KB since the BMC site upgrade.
My
>recommendation is to upgrade the Oracle client on the Remedy server to
>9.2.0.6. This is totally independant of the Oracle server version; no
>upgrade of the Oracle instance was required to address this issue.
>
>Axton Grams
>
>On 12/25/06, Frank <[EMAIL PROTECTED]> wrote:
>>
>>Thanks, the Oracle client is 9.2.0.5C.
>>
>>I am not sure how to track the memory before it crashed. As it crashed
>>randomly but when it crashed I can see the arservd process is using a
lot
>>of CPU resource around 60%.
>>
>>The memory I noted down is 785MB/785MB (SIZE/RES)
>>
>>
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