Hi All & TGIF the 13th, In our legacy Remedy 6,3 totally customized system, we had a custom form (Scheduled Ticket), like a ticket template, that included interval and next creation date. An escalation would run against the Scheduled Ticket form and if the next creation date was today, then a Trouble Ticket (e.g. Incident) would be created. Then based on the interval (e.g. weekly) the next creation date would be set in the Scheduled Ticket.
When we moved to ITSM 7.6.04, I created a similar customization but based it on Work Orders. Now that we are moving to ITSM 9, I have been asked if there is a functionality within ITSM that can be leveraged rather than doing this heavy customization. If there is a way, that would be great. If anyone has done something similar, it would be great to hear about. Thanks Mark Mark Brittain | Systems Engineer | 315.634.9337 125 Elwood Davis Road | Syracuse NY 13212 [Navisite] _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
