I looked into this a number of years back. I know the big ACD players like Avya had plugins to integrate with Remedy. The plugins are typically bare bones and need some tweaking, but should give you a baseline. I think AttivaSoft also had a product out there that did something similar, but I'm not sure if they still support it.
Brian ________________________________ From: Action Request System discussion list(ARSList) <[email protected]> on behalf of Abhishek Chaturvedi <[email protected]> Sent: Monday, January 30, 2017 11:46 PM To: [email protected] Subject: BMC Remedy and VOIP integration ** Hi Team, I wanted to know in case we can integrate BMC Remedy with VOIP so that Support screen pops automatically populated with callers' customer service history details on screen, including information pertaining to last client call (appropriately secured) Screen warnings for extended talk times or long hold times. -- Thanks and Regards, Abhishek Chaturvedi, 8149598150 _ARSlist: "Where the Answers Are" and have been for 20 years_ DISCLAIMER: The information contained in this e-mail and its attachments contain confidential information belonging to the sender, which is legally privileged. The information is intended only for the use of the recipient(s) named above. If you are not the intended recipient, you are notified that any disclosure, copying, distribution or action in reliance upon the contents of the information transmitted is strictly prohibited. If you have received this information in error, please delete it immediately. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
