Not sure if you're using Smart IT or have the option to, but take a look at the following documentation in regards to integrating Smart IT with phone systems to see if its any help.
https://docs.bmc.com/docs/display/public/smartIT15/Integrating+Smart+IT+with+phone+systems _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
