Misi, It turns out our email admins were updating SSL certs and deleted all of the old certs and never mentioned it to anyone. We’re working on loading new certificates now.
Thank you, --- John J. Reiser Building 760-J202 Remedy AR System Developer Senior Software Development Analyst Lockheed Martin - RMS Moorestown Region The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Misi Mladoniczky Sent: Friday, March 03, 2017 3:33 AM To: [email protected] Subject: EXTERNAL: Re: Incoming email stopped at MS exchange inbox ** Start email engine in debug mode. Create a copo of EmailStart.bat named EmailStartDebug.bat (or something). Edit the parameters and add -Dmail.debug=true as first parameter after "java", and optionally stop redirecting the output to a log file. Stop your service and then manually run EmailStartDebug.bat and watch the output of the console ore the log depending on how you did the above config. You should now see exactly what it does, when/if it tries to poll the problematic mailbox, and what the problem is. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13) * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs Find these products, and many free tools and utilities, at http://rrr.se March 3, 2017 12:11 AM, "Reiser, John J" <[email protected]<mailto:%22Reiser,%20john%20j%22%20%[email protected]%3e>> wrote: Hello Listers, I’m having some difficulty with my ARSystem Server 8.1.0. Yes I’m falling behind. Two days ago the email engine stopped receiving email for the MS Exchange inbox. When I check the account’s inbox in outlook there are 10 messages waiting but they never get pulled in to the AR System Email Messages form. While trying to correct this issue I managed to break the email engine completely. It turns out the EmailDaemon.Properties password section was out of synch with the Application password. Resetting it with emailstart.bat –p <password> didn’t correct it. I had to manually type it into the System Administrator console Application Service Password field and then kick start the ARSystem service. So now outgoing email seems to be working ok but the MS Exchange inbox still has the 10 messages. We use POP3 for incoming and SMTP for outbound. Both are set for email server SSL and there is nothing in the stderr.log of the AREMail\Logs directory after 20 minutes. Has anyone come across such a case and have any ideas where to look to troubleshoot this. We use the incoming email to process PDF based requests and the resulting attachments in a form is our “paper trail”. Thanks in advance,, --- John J. Reiser Building 760-J202 Remedy AR System Developer Senior Software Development Analyst Lockheed Martin - RMS Moorestown Region The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
