I Just wanted to share this exchange that I had with someone from Remedy about the availablity of the actual tool Hi Ed, The utility is available, however we are attempting to ensure a good migration success rate for our customers. See the exerpt from a migration communication below to understand our goals. If you choose not to work with a consultant and are attempting it on your own, then I just want to ensure that you are properly prepared to ensure success. Let me know your plans and I will assist you accordingly. Thanks ... Remedy Person (If you received the email about the release of the tool you know who this person is) ----------------------------------------------------------------------------- --------------------------------------------------------
Remedy Person, Are they actually going to ever release the actual tool that will migrate data? Ed White ----------------------------------------------------------------------------- ----------------------------------------------------------------------------- ----------------------------------------------------------------------------- Remedy Person's response Hi Ed, The utility is available, however we are attempting to ensure a good migration success rate for our customers. See the exerpt from a migration communication below to understand our goals. If you choose not to work with a consultant and are attempting it on your own, then I just want to ensure that you are properly prepared to ensure success. Let me know your plans and I will assist you accordingly. Thanks ...Remedy Person ======== The release of 7.0 has created significant interest amongst the customer base and many customers have been awaiting this tool to begin the migration process. As an initial step to assist in the migration process and ensure a good migration success rate, BMC offers customers the opportunity to consult BMC Professional Services or a qualified BMC partner. What do you need to know prior to beginning the migration of your current production system?... Version 7 of ITSM is an unprecedented release for BMC in that we have made a significant leap forward in architecture and functionality in this solution. As a result, this migration is an exception from BMC's typical upgrade process, but please be assured that it is BMC's intention to return to our typical upgrade path post this migration. However, due to the nature of the migration and implementation of version 7.0, BMC wants to ensure that all our customers are in the position to achieve a successful migration. This migration tool is not a typical upgrade, in that it is more about the process of implementing version 7, understanding the planning, and less about the actual software utility. BMC wants to assist with the thought preparation, pre-planning activities, business process considerations or reconsiderations, etc. required prior to running the actual migration utilities. Once decisions have been made regarding the best migration approach, your review of existing business processes and what data will be migrated, this migration utility will assist with the transfer of the data from your old system to version 7. This migration may be an appropriate time to take advantage of an opportunity to re-engineer your operational processes in support of your business processes. One benefit of contacting BMC Professional Services and/or a qualified BMC Partner is that BMC Professional Services has developed a Sure Start package offering a proven implementation methodology. Similarly, our approved partners have their own methodologies. Both will have tools to assist in the migration process. ========== ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Wednesday, January 03, 2007 10:05 AM To: [email protected] Subject: Re: ITSM 7 Patch 9001 ** Hmmm...figures. Well, it's nice to know that marketing is still going strong, since most of my customers couldn't even tell me who their BMC sales reps are, much less the last time they actually saw them.... Rick On 1/3/07, Tony Worthington <[EMAIL PROTECTED]> wrote: Rick - It's just a set of pdfs explaining the possibilties for migration. No actual tool is included. It's mostly marketing material pushing professional services. "The release of 7.0 has created significant interest amongst the customer base and many customers have been awaiting this tool to begin the migration process. As an initial step to assist in the migration process and ensure a good migration success rate, BMC offers customers the opportunity to consult BMC Professional Services or a qualified BMC partner. What do you need to know prior to beginning the migration of your current production system?..." "One benefit of contacting BMC Professional Services and/or a qualified BMC Partner is that BMC Professional Services has developed a Sure Start package offering a proven implementation methodology. Similarly, our approved partners have their own methodologies. Both will have tools to assist in the migration process." "BMC Professional Services offers the SureStart for ITSM 7.x Migrations. This service package was built to help customers eliminate some of that risk and start your initiative off the right way." -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 Rick Cook <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" < [email protected]> 01/03/2007 08:35 AM Please respond to [email protected] To [email protected] cc Subject ITSM 7 Patch 9001 ** Just noticed these on the patch page for PM/IM, AM & CM. They're listed as ITSM 7 upgrade utilities, though I'll dig deeper when I can actually download them tonight. Anyone actually use them yet? -- Rick Cook Cook Enterprises 253-278-4112 __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
