I did the Remedy to Slack integration using LJ's RESTful plugin. :-) Post to Slack Team channel when a ticket is submitted/ modified etc...Slack URL for team is configured on Support Group form.
Thanks, Mahesh On Thu, May 11, 2017 at 10:15 AM, LJ LongWing <[email protected]> wrote: > ** > When you say 'send send information to Slack', do you mean you want Remedy > to initiate the call to slack and push the information, or are you (as I > suspect) talking about Slack being able to pull information from Remedy, > and Slack's ability to push information INTO Remedy..... > > What sort of integration technologies does slack support...if you tell me > Rest is one of them, then I think you are in luck :) > > On Thu, May 11, 2017 at 8:57 AM, Arner, Todd <[email protected]> wrote: > >> ** >> >> Hi LJ, >> >> Thanks for the response. Slack is a team messaging tool. What we want >> to do is both send incident information to Slack and then have slack be >> able to send information back to Remedy. Do that help? I also should >> mention we are currently running version 8.1 of Remedy. >> >> >> >> Thanks, >> >> Todd >> >> >> >> *From:* Action Request System discussion list(ARSList) [mailto: >> [email protected]] *On Behalf Of *LJ LongWing >> *Sent:* Thursday, May 11, 2017 9:45 AM >> *To:* [email protected] >> *Subject:* Re: BMC Remedy and Slack Integration >> >> >> >> ** >> >> Todd, >> >> For those of us (myself included) that don't know what Slack is, or what >> it does......what sort of integration are you looking for? Are you looking >> for slack to be able to pull information out of Remedy, or push information >> into it? Are you looking for Remedy to be able to push/pull information >> from Slack? >> >> >> >> I can think of several different technologies and tools that will work to >> do both....some through REST, some through SOAP, others through custom Java >> capabilities....but I would need more information from you regarding WHAT >> you would want the integration to accomplish... >> >> >> ------------------------------ >> The information contained in this communication may be confidential, is >> intended only for the use of the recipient(s) named above, and may be >> protected under state or federal law. If the reader of this message is not >> the intended recipient, you are hereby notified that any dissemination, >> distribution, or copying of this communication, or any of its contents, is >> strictly prohibited. If you have received this communication in error, >> please forward the communication to [email protected] immediately and >> destroy or delete the original message and any copy of it from your >> computer system. If you have any questions concerning this message, please >> contact the sender. >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
