If it is specific to a particular Prod Cat, I would simply add a filter to the ticket entry point (e.g. HPD:IncidentInterface_Create). Much easier the customizing a form and workflow.
Also you should have a way of knowing with this person leaves. Otherwise you end up with a bunch of tickets that never get worked. Mark From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Kevin Shaffer Sent: Tuesday, July 25, 2017 9:37 AM To: [email protected] Subject: Auto-Assignment to an Individual ** I have a need to have all tickets with a certain Prod Cat and Location go to a specific individual. I have many use cases that will require a number of config records to be created. I know I can configure ITSM to auto assign to an individual based on Capacity, Load by Number and Round Robin, however that wont work for us because it needs to be the same individual each time. Can this be configured through the assignment engine? I am sure I can come up with a solution where we customize the CFG:Assignment and add Assignee to the form and update the applicable workflow. I just wanted to see if this was something configurable that I overlooked. Thanks Kevin _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
