The real issue is that I can't use a set fields action in and AL, filter, or escalation for the field label 'Status History.Closed Time.'. Every time I try to use that label and click the Modify Action button, the label changes to 'Status History.New Time". This has nothing to do with the Business Time workflow except I use the Closed Time value in my BT calculations.
I hope this clarifies the issue. Neil -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Thursday, January 04, 2007 11:02 AM To: [email protected] Subject: Re: Status History Close Time Neil, I, for one, was confused by the original post. It sounded like you have a UI issue ( possible bug ) with the admin tool, and you had some other issue with a Business Time Calculation. (But there were few details about either problem.) Can you re-clarify what the issue is? -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On 1/4/07, Neil Sullivan <[EMAIL PROTECTED]> wrote: > I have not heard from anyone on this issue. Can someone who is > running version 7 or higher Admin tool, verify this action. > > I've logged a ticket with Remedy support and their Admin tool does the > same thing. > > Since we are totally customized applications, is this unique to us or > is this a bug in the Admin tool? > > Thanks for your help. > > Neil > > ______________________________________________________________________ > _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > ARSlist:"Where the Answers Are" > ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
