Hi Abhishek,
I just dealt with this issue for one of our clients in a 9.1.01
environment. There's a hotfix available for defect SW00454566 that should
resolve the problem: contact BMC to have it made available.
ANDRÉ LALONDE | Team Lead, Support Services / Chef d’équipe, soutien technique
RjR INNOVATIONS INC. | Connect your Business … All of IT / Branchez votre
entreprise ... en enTIer
www.RjRInnovations.com
Office/Bureau: (613) 233-1915 x 555 | Fax/Télécopieur: (514) 372-1919 |
Email/Courriel: [email protected]
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Abhishek Anand
Sent: October-03-17 11:07 AM
To: [email protected]
Subject: Getting error of duplicate contact info while trying to submit service
request.
Hi Experts,
We are trying to submit service request from the request entry console with
users profile having same Fname, Lname as well as email id.
The Incident is not getting generated with the error:-
48255: "", "2 records have been found for the Incident contact information you
have provided. Please talk to your data administrator to make this data
unique.";
We are having multiple profiles with same fname,lname as well as same email id
but its as per business requirement.
So please assist how to overcome it so that such users can also submit the
request successfully with fulfillment ids getting generated.
Regards,
AA
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