Can you please provide the link for the hot fix also is it applicable for ITSM 8.1 as well??
On 03-Oct-2017 7:57 PM, "André Lalonde" <[email protected]> wrote: > Hi Abhishek, > I just dealt with this issue for one of our clients in a 9.1.01 > environment. There's a hotfix available for defect SW00454566 that should > resolve the problem: contact BMC to have it made available. > > > ANDRÉ LALONDE | Team Lead, Support Services / Chef d’équipe, soutien > technique > RjR INNOVATIONS INC. | Connect your Business … All of IT / Branchez votre > entreprise ... en enTIer > www.RjRInnovations.com > Office/Bureau: (613) 233-1915 x 555 | Fax/Télécopieur: (514) 372-1919 | > Email/Courriel: [email protected] > > > > > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > [email protected]] On Behalf Of Abhishek Anand > Sent: October-03-17 11:07 AM > To: [email protected] > Subject: Getting error of duplicate contact info while trying to submit > service request. > > Hi Experts, > > We are trying to submit service request from the request entry console > with users profile having same Fname, Lname as well as email id. > The Incident is not getting generated with the error:- > > 48255: "", "2 records have been found for the Incident contact information > you have provided. Please talk to your data administrator to make this > data unique."; > > We are having multiple profiles with same fname,lname as well as same > email id but its as per business requirement. > So please assist how to overcome it so that such users can also submit the > request successfully with fulfillment ids getting generated. > > Regards, > AA > > ____________________________________________________________ > ___________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the > Answers Are, and have been for 20 years" > > ____________________________________________________________ > ___________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
