Ok. So no “mobile-friendly” version of ARS then? I was so looking forward to converting my forms to where they were actually usable on phones and tablets.
Dustin Fawver Sr. Help Desk Technician Information Technology Services P: 423-439-4648 [email protected] [itslogo]<http://www.etsu.edu/helpdesk> From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Jason Miller Sent: Thursday, October 05, 2017 7:46 PM To: [email protected] Subject: [EXTERNAL] Re: [EXTERNAL] Re: CMDB/Asset Management Training ** A note on version 9.5... I don't have insider info or anything but I doubt we will ever see 9.5 (unless that number gets reused). 9.5 was going to be AR System with Innovation Suite. After the 9.5 beta a year ago it was decided that Innovation Suite would be its own product and not available to run on a "traditional" Remedy system. Jason On Thu, Oct 5, 2017 at 6:26 PM, Fawver, Dustin <[email protected]<mailto:[email protected]>> wrote: ** Rick, Can you elaborate a little bit on the “system data” bit regarding the CMDB? I’m currently running on just ARS. I hear that ARS 9.5 is supposed to come with CMDB. I’m not quite sure what I’m going to be able to do with it. Thanks! Dustin Fawver Sr. Help Desk Technician Information Technology Services P: 423-439-4648<tel:(423)%20439-4648> [email protected]<mailto:[email protected]> [itslogo]<http://www.etsu.edu/helpdesk> From: Action Request System discussion list(ARSList) [mailto:[email protected]<mailto:[email protected]>] On Behalf Of Rick Cook Sent: Thursday, October 05, 2017 7:21 PM To: [email protected]<mailto:[email protected]> Subject: [EXTERNAL] Re: CMDB/Asset Management Training ** Having worked with the CMDB for some years, I can tell you that the biggest obstacles to a successful rollout are having access to system data and the quality of that data. That's where 80% of the work will be. Rick Cook On Oct 5, 2017 16:07, "Jason Miller" <[email protected]<mailto:[email protected]>> wrote: ** I think there are two things to look at here. There is the the tool and how to use it, but using an AM system is such an uphill battle if you don't have process and dedicated staff to make AM work. If your organization doesn't have solid AM practices/policy/procedures, that is probably the best place to focus before training on the tool I have seen a number of places that seem to think a AM/CMDB system brings some kind of magic that alleviates all the hard work. I have seen these places fail time and time again. Jason On Thu, Oct 5, 2017 at 9:31 AM, Levi Lippincott <[email protected]<mailto:[email protected]>> wrote: ** Hello All, I'm working at a company that is looking to build out and enhance our Asset Management and CMDB utilization, potentially adding discovery later. They are setting aside a training budget and want to train our in house staff properly. What would you all recommend as the best training courses that include real world application, certifications, etc. that would effectively use those dollars most effectively? Thanks, Levi _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
