Jason, I agree with you.
Unfortunately I'm in a position where I'm not in charge or involved in developing or providing input on the process side. I'm just on the configuration/development side and we've done a basic POC concept and they like it and want to roll out. I just fear I might be limited or doing things out of a best practice methodology because of a lack of training. We are using all Remedy for our stuff. Currently running 8.1.00 and see upgrading to 9.1.03 or .04 by end of the year. That's ARS, ITSM, CMDB, etc. That's the focus/training I'm looking for. To properly and effectively use those tools. Levi On Thu, Oct 5, 2017 at 6:07 PM Jason Miller <[email protected]> wrote: > ** > I think there are two things to look at here. There is the the tool and > how to use it, but using an AM system is such an uphill battle if you don't > have process and dedicated staff to make AM work. If your organization > doesn't have solid AM practices/policy/procedures, that is probably the > best place to focus before training on the tool > > I have seen a number of places that seem to think a AM/CMDB system brings > some kind of magic that alleviates all the hard work. I have seen these > places fail time and time again. > > Jason > On Thu, Oct 5, 2017 at 9:31 AM, Levi Lippincott <[email protected] > > wrote: > >> ** > > Hello All, >> >> I'm working at a company that is looking to build out and enhance our >> Asset Management and CMDB utilization, potentially adding discovery later. >> >> They are setting aside a training budget and want to train our in house >> staff properly. >> >> What would you all recommend as the best training courses that include >> real world application, certifications, etc. that would effectively use >> those dollars most effectively? >> >> Thanks, >> >> Levi >> > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
