Greetings! I've re-read the BMC documentation that I can find regarding Business Time 2.0. I have things set up to where the workdays during the week are defined. My current workflow uses it to determine how long during normal business hours it takes to resolve a ticket.
What I'm not certain of doing is how to manage within workflow how the holidays fall on different days from one year to the next. We also have emergency closure days during the year, primarily due to inclement weather. Like the holidays, the dates can change from year to year. I'd rather not have to revisit workflow for each year. :) Unless this isn't the best way to go about it, I'd like to be able to define the levels for holidays and emergency closures and be able to reference from year to year. I'd also like to be able to use the business time functions to help in reserving different pieces of equipment. I seem to recall in the past someone mentioning creating business time entities and relating them to time segments. However, the documentation that I can find just seems to have a screenshot of those forms and simply defines the fields. Unlike what the title says, I don't have a better understanding of those forms after reading it. Any pointers to material would be great! Thanks! Dustin Fawver Sr. Help Desk Technician Information Technology Services P: 423-439-4648 [email protected] [itslogo]<http://www.etsu.edu/helpdesk> _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
