We are now able to manually authenticate, i.e.. login jsp, but SSO is not working. Not sure what we are missing. We’ve had a ticket open with BMC for a while now but just crickets…
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Salman Shaikh Sent: Monday, October 30, 2017 9:05 PM To: [email protected] Subject: Re: RSSO 9.1.03 CAUTION EXTERNAL EMAIL DO NOT open attachments or click on links from unknown senders or unexpected emails ** what is the error message you are getting while logging in ? turn on rsso debug level logging to check the exact issue. refer this doc - https://docs.bmc.com/docs/rsso91/troubleshooting-authentication-issues-662400152.html#Troubleshootingauthenticationissues-LDAPauthenticationissues https://docs.bmc.com/docs/rsso91/working-with-logs-662400165.html Thanks, Salman On Sat, Oct 21, 2017 at 12:55 AM, Moellmer, Matthew <[email protected]<mailto:[email protected]>> wrote: ** Hello all, We are in process of upgrading to 9.1.03 – We are stuck on RSSO. It is installed, we have applied and validated all SSL Cert, we have configured and tested with LDAP in RSSO Admin successfully. However, we are unable to authenticate into ARS unless we use ARS Bypass and static account. Any have this issue? -Matt This e-mail transmission contains information that is confidential and may be privileged. It is intended only for the addressee(s) named above. If you receive this e-mail in error, please do not read, copy or disseminate it in any manner. If you are not the intended recipient, any disclosure, copying, distribution or use of the contents of this information is prohibited. Please reply to the message immediately by informing the sender that the message was misdirected. After replying, please erase it from your computer system. Your assistance in correcting this error is appreciated. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ CAUTION EXTERNAL EMAIL DO NOT open attachments or click on links from unknown senders or unexpected emails This e-mail transmission contains information that is confidential and may be privileged. It is intended only for the addressee(s) named above. If you receive this e-mail in error, please do not read, copy or disseminate it in any manner. If you are not the intended recipient, any disclosure, copying, distribution or use of the contents of this information is prohibited. Please reply to the message immediately by informing the sender that the message was misdirected. After replying, please erase it from your computer system. Your assistance in correcting this error is appreciated. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
